Content creation
Melissa Paul
Media Professional
Union Terrace, Union,Saint Lucia
Summary
Professional in the field of media with over eleven years of significant and developing experience. Having good communication and management abilities which have been refined through experience in various parts of the television industry. Motivated by a desire to grow as a person and as a professional.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
6
6
Certificates
Work History
Television News Reporter
Helen Television Systems (HTS)
Morne Fortune, Castries
07.2019 - 09.2019
- Collected data from various sources to determine facts and opinions and fashioned into cohesive story for television broadcast.
- Planned and conducted research and pitched long-form stories to promote investigative news topics.
- Confirmed veracity of information, communicated with journalists and interviewed subjects to gather details.
- Provided field reporting to gather and share reactions from individuals directly impacted.
- Researched and produced daily news reports.
- Identified and secured multiple information sources for each story to provide accurate, credible news coverage.
- Transcribed interviews for news stories and wrote scripts for TV broadcasting based on interviews.
- Sought out stories by pursuing other news organizations information periodically and wrote stories according to strict timelines.
- Occasionally anchor the Saturday HTS News Force Package.
Executive Assistant to the Managing Director.
Daher Broadcasting Service (DBS TV)
Poinsettia Drive, Castries, Saint Lucia
07.2011 - 08.2017
- Headed Obituaries Department.
- Devised systems to achieve maximum efficiency in the obituary department which significantly reduced overtime costs.
- Facilitated effective internal and external communications.
- Screened calls and emails as directed and responded accordingly to support executive correspondence.
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Supported training and onboarding for incoming office staff as directed.
- Researched, proposed and implemented agreements to improve services.
- Used QuickBooks Pro to produce invoices, and book keeping tasks.
- Worked with senior management to initiate new projects and assist in various processes.
- Managed and reviewed filing and office systems.
- Coordinated activity between clients, production, broadcast and management.
- Reconciled customer grievances.
- Provided high level support to General Manger and C.E.O.
- Facilitated the timely delivery of the daily obituary package in a high stress environment.
- Used Microsoft Word and other software tools to create documents and other communications.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Created plans and communicated deadlines to complete projects on time.
Sales Executive & Office Assistant
Daher Broadcasting Service
Poinsettia Drive, Castries, Saint Lucia
05.2009 - 01.2011
- Analyzed past sales data to develop realistic sales goals.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Coached sales associates in product specifications, sales incentives and selling techniques, to increase customer satisfaction ratings.
- Managed customer accounts, proposing and closing sales to achieve revenue growth, profit and customer satisfaction.
- Maintained detailed records of sales progress.
- Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
- Worked with sales team to collaboratively reach targets.
- Informed customers of promotions to increase sales productivity and volume.
- Built relationships with customers and community to promote long term business growth.
- Selected correct products based on customer needs.
- Scheduled advertisements for airing.
- Provided administrative support.
- Voice over talent.
- News reports.
Receptionist
Daher Broadcasting Service (DBS TV)
Poinsettia Drive, Castries, Saint Lucia
03.2007 - 04.2009
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Corresponded with clients through email, telephone or postal mail.
- News Reports.
On Air- Switch Technician
Daher Broadcasting Service
Poinsettia Drive, Castries, Saint Lucia
06.2006 - 05.2007
- Broadcast programs as stipulated by the run logs.
- Monitored programs while on air.
- Maintained and updated the program run logs.
- Recorded programs.
- Aired live programs.
- Received, formatted and recorded advertisements.
- Responded to service requests during and after business hours.
Education
Bachelor of Arts - Linguistics
The University of The West Indies
Mona And St. Augustine Campus 09.2017 - 02.2021
Skills
Personal Interviews
Building Professional Relationships
Gathering information
Article writing proficiency
Research and due diligence
Excellent written and oral communication abilities
Editing Written Materials
Researching Information
Authoritative Oral presenter
Utilizing Social Media
Reporting
Attention to Detail
Content creation
Accomplishments
- Guest Judge at Edna Manley College of the Performing Arts. “TWISTED” Fashion Show. Jamaica (March, 20
- Judge at the Harmony, Melody and Symphony High School Singing Competition, across the Turks & Caicos Islands.(January, 2019). A community based initiative to promote youth empowerment.
- UWI Mona: Course Representative for: (1) Aggression and Violence in the Classroom Cohort –Sept. 2018 &
- (2) Educational Psychology Cohort (2018).
- Mentored at risk youth at the Papine High, Jamaica utilizing cognitive behavior management.
- Co- founder: Women of Essence International Organization WEIO- Trinidad (Executive Director of Communications)
- Supervised team of [Number] staff members.
Affiliations
- UWI Philosophy Society (PHILSOC)
- Mona Linguistics Club (L.O.U.D)
Certification
LinkedIn Learning- Project Management Institute: Communicating about Culturally Sensitive Issues.
Interests
Vlogging
Writing
Timeline
In Progress- Cousera: Foundations of Project Management.
03-2022
LinkedIn Learning- Project Management Institute: Communicating about Culturally Sensitive Issues.
11-2020
LinkedIn Learning endorsed by Society for Human Resource Management (SHRM) : Diversity, Inclusion and Belonging
11-2020
Linked In Learning endorsed by: Society for Human Resource Management (SHRM) : Skills for Inclusive Conversations
11-2020
Linked In Learning: Confronting Bias Thriving Across Our Differences.
11-2020
Linked In Learning: Communicating Across Cultures
11-2020
Television News Reporter
Helen Television Systems (HTS)
07.2019 - 09.2019
Bachelor of Arts - Linguistics
The University of The West Indies
09.2017 - 02.2021
Executive Assistant to the Managing Director.
Daher Broadcasting Service (DBS TV)
07.2011 - 08.2017
Sales Executive & Office Assistant
Daher Broadcasting Service
05.2009 - 01.2011
Receptionist
Daher Broadcasting Service (DBS TV)
03.2007 - 04.2009
On Air- Switch Technician
Daher Broadcasting Service
06.2006 - 05.2007