Alana Edward
Casries
Summary
Driven professional with a proven track record in customer engagement and relationship building, honed at Kavita and the Government of St Lucia. Excelled in enhancing customer satisfaction and loyalty, leveraging skills in negotiation and complaint handling. Demonstrated ability to improve service delivery, achieving significant customer retention through strategic account management and effective communication. Driven Salesperson well-versed in the intricacies of preparing merchandise for display and sale to maximize exposure and skyrocket sales. Dedicated to utilizing talents to put merchandise on display using visual merchandising techniques.
Overview
1
1
year of professional experience
Work History
Salesperson
Kavita
07.2023 - 01.2024
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Promptly responded to inquiries and requests from prospective customers.
- Managed timely and effective replacement of damaged or missing products.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Maintained up-to-date knowledge of product and service changes.
Scanner
Government Of St Lucia
08.2023 - 09.2023
- Checked output images for proper sizing, resolution, and proportion requirements to meet quality standards.
- Inputted settings onto scanner computer screen by manipulating mouse or typing from keyboard.
- Followed security and privacy policies, standards and guidelines to protect informational assets of company and customers.
- Analyzed documents to produce appropriate shades and best resolution in scanned reproductions.
- Checked blueprints and drawings for accuracy and completeness.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
Education
High School Diploma -
Patricia D. James Secondary School
La Clery07.2023
Skills
- Customer Engagement
- Customer Relationship Building
- Product description
- Relationship Building
- Account Management
- Cross-selling products and services
- Objection handling
- Negotiation
- Up-selling
- Complaint Handling
- Networking
Timeline
Scanner
Government Of St Lucia
08.2023 - 09.2023
Salesperson
Kavita
07.2023 - 01.2024
High School Diploma -
Patricia D. James Secondary School
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