Community Development
Arlington Mathurin Sr.
Gros Islet,06
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Manager for Beach & Pool Service (F&B) Probationary
Windjammer Landing Villa beach Resort
11.2023 - 01.2024
Responsible for Beach Club with the F&B Department. Full F&B service for Beach Club Patrons
Front Office, Guests Services & Activities Manager
Starfish Resorts by Royalton St. Lucia
10.2022 - 10.2023
Responsible for all functions relating to Front Office Management
Guests Service - Responsible for addressing and rectifying all guests queries and issues.
Activities-Planning, coordinating and executing all entertainment and activities for guests
Special Experiences Leader: (Sales, Weddings, Butlers, Beach Ambassadors, Room Bars, Sepcial events/functions & Returning guests}
LeSport Thebodyholiday
03.2021 - 08.2022
Operations Supervisor
Axcel Finance St. Lucia LTD
05.2021 - 12.2021
Diamond Club Manager
Royalton St. Lucia
10.2020 - 01.2021
Manger Butler & VIP Services
Royalton St. Lucia
12.2018 - 10.2020
Virtual Concierge (Blue Liner Manager)
Royalton St. Lucia
- 12.2018
Holiday Destination Representative
TUI Destination Services
04.2017 - 04.2018
Entertainment Manager
Sandals Grande St. Lucian Spa & Beach Resort
05.2015 - 11.2016
Evening Duty Manager
Sandals Grande St. Lucian Spa & Beach Resort
09.2014 - 04.2015
Loyalty Manager
Sandals Grande St. Lucian Spa & Beach Resort
10.2013 - 09.2014
Soon Come Back Liaison
Sandals Regency at La Toc Golf Resort & Spa
03.2012 - 09.2013
Audi Service Advisor / General Warranty Administrator
J.Q. Motors LTD
06.2010 - 02.2012
Soon Come Back Liaison
Sandals Grande St. Lucian Spa & Beach Resort
03.2007 - 05.2010
Station Manager
Shell Gros Islet
01.2006 - 03.2007
Accounting Officer
Helen IT Systems
03.2004 - 12.2005
Assistant Accountant
Ansa Mc Al Trading
08.2003 - 03.2004
Accounting Department Supervisor
Avis Rent-A-Car Systems
06.1996 - 05.2000
Bank Teller
Barclays Bank PLC
09.1990 - 08.1992
Education
A-Level Cerification - Arts, Science & General Studies
Sir Arthur Lewis Community College
Castries, St. Lucia06.1990
High School Diploma -
Saint Mary’s College
Vigie, Castries06.1988
Skills
- Communication
- Computer literate
- Numeracy
- Fast learner
- Attention to detail
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Operations Management
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Staff Development
- Sales Techniques
- Workforce Management
- Performance Evaluations
- Business Administration
- Budget Control
- Expectation setting
- Expense Tracking
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Problem Resolution
- Team Development
- Hiring and Training
- Customer Relationship Management
- Employee Coaching and Mentoring
- Professional and Courteous
- Documentation And Reporting
- Negotiation and Conflict Resolution
- MS Office
- Interpersonal Relations
- Employee Development
- Administration and Reporting
- Shift Scheduling
- Performance reviewing
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Supervised team of 10 staff members.
- Achieved guests satisfaction by resolving issues with accuracy and efficiency.
- Collaborated with team of 10 in the reopening of the resort
- Resolved product issue through consumer testing.
- Achieved guests satisfaction through effectively helping with other departments.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved high guest ratings on Trip Advisor by introducing High level activities ans entertainment for guests.
Qualifications
Sir Arthur Lewis Community College, History, Literature, Sociology, General Paper, GENERAL, Principles of Business, English A, English B, Geography, Mathematics, Biology, Social Studies, Principles of Business
Awards
- Starfish St. Lucia - 2023 Outstanding Service Award
- Sandals Grande St. Lucian Spa & Beach Resort – Team Member of the month (January 2009)
- Sandals Grande St. Lucian Spa & Beach Resort – Grande Excellence In Motion – 2010
- Sandals Grande St. Lucian Spa & Beach Resort – Shining Star Award 2007
Telephone - Cellular
(758) 714-9638
References
- Ms. Sansha St. Rose, Human Resources Senior Leader, The Bodyholiday, St. Lucia, (758) 724-7887
- Abdula Gideon, Hideaway Manager, Royalton St. Lucia, (758) 486-6212
Hobbies and Interests
- Striving for excellence
- Taking on new challenges
- Cooking
Training
Introduction to Occupational Health & Safety Management, Customer Service Gold Certificate, Art of Selling Certificate, Travel Consultancy, Superior Sales & Service Certificate
Certification
- Certified Loyalty Sales Agent - Training tree - 14 hours
Sales & Service Professional, Effective communication, Superior Service Skills, Successful Sales Technique
- Certified Guests Service Professional, (AHLEI) American Hotel & Lodging Educational Institute
- Introduction to Occupational Health & Safety Management. Sandals Corporate University
Cooking. Traveling. Hiking and Adventure
Completed a course in culinary arts which contributes and adds to my love for cooking. i do part time catering and have created a name for my specialty tropical fruit dressings and glazes. I also have a made to order business for fruit juices and punches.
Passionate about exploring and hiking. love the search for hidden waterfalls
Quote
It is better to light one candle than to curse the darkness.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsTeam Building / Company RetreatsPersonal development programsInterests
Sports & Social clubs
Timeline
Manager for Beach & Pool Service (F&B) Probationary
Windjammer Landing Villa beach Resort
11.2023 - 01.2024
Front Office, Guests Services & Activities Manager
Starfish Resorts by Royalton St. Lucia
10.2022 - 10.2023
Operations Supervisor
Axcel Finance St. Lucia LTD
05.2021 - 12.2021
Special Experiences Leader: (Sales, Weddings, Butlers, Beach Ambassadors, Room Bars, Sepcial events/functions & Returning guests}
LeSport Thebodyholiday
03.2021 - 08.2022
Diamond Club Manager
Royalton St. Lucia
10.2020 - 01.2021
Manger Butler & VIP Services
Royalton St. Lucia
12.2018 - 10.2020
Holiday Destination Representative
TUI Destination Services
04.2017 - 04.2018
Entertainment Manager
Sandals Grande St. Lucian Spa & Beach Resort
05.2015 - 11.2016
Evening Duty Manager
Sandals Grande St. Lucian Spa & Beach Resort
09.2014 - 04.2015
Loyalty Manager
Sandals Grande St. Lucian Spa & Beach Resort
10.2013 - 09.2014
Soon Come Back Liaison
Sandals Regency at La Toc Golf Resort & Spa
03.2012 - 09.2013
Audi Service Advisor / General Warranty Administrator
J.Q. Motors LTD
06.2010 - 02.2012
Soon Come Back Liaison
Sandals Grande St. Lucian Spa & Beach Resort
03.2007 - 05.2010
Station Manager
Shell Gros Islet
01.2006 - 03.2007
Accounting Officer
Helen IT Systems
03.2004 - 12.2005
Assistant Accountant
Ansa Mc Al Trading
08.2003 - 03.2004
Accounting Department Supervisor
Avis Rent-A-Car Systems
06.1996 - 05.2000
Bank Teller
Barclays Bank PLC
09.1990 - 08.1992
Virtual Concierge (Blue Liner Manager)
Royalton St. Lucia
- 12.2018
A-Level Cerification - Arts, Science & General Studies
Sir Arthur Lewis Community College
High School Diploma -
Saint Mary’s College
- Certified Loyalty Sales Agent - Training tree - 14 hours
Sales & Service Professional, Effective communication, Superior Service Skills, Successful Sales Technique
- Certified Guests Service Professional, (AHLEI) American Hotel & Lodging Educational Institute
- Introduction to Occupational Health & Safety Management. Sandals Corporate University
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