CECILIA HIPPOLYTE
Micoud,Saint Lucia
Summary
Driven professional with proactive approach to customer service management. Possesses strong problem-solving abilities and excellent communication skills, combined with knack for team leadership and customer relationship building. Committed to enhancing customer satisfaction and driving operational improvements for business success.
Overview
27
27
years of professional experience
3
3
years of post-secondary education
Work History
Executive Administrative Assistant
INVEST Saint Lucia
Castries
07.2019 - 12.2019
- Provided both substantive and administrative support in managing the priorities and workflow of the CEO and ensure that management directives and decisions are properly carried out within the set deadlines.
- Communicated and liaised with stakeholders, external partners and clients effectively to resolve any issues or concerns promptly.
- Support the CEO by liaising with all team members and stakeholders for the purpose of conducting meetings and undertake the responsibility of writing the minutes of the meeting and further co-ordination and follow-up of actions and decisions.
- Coordinated travel arrangements for executive team, ensuring smooth business trips.
- Facilitated productive board meetings by preparing and distributing materials in advance.
- Maintained confidentiality in handling sensitive corporate information and documentation.
Project/Administrative Assistant
Organisation of Eastern Caribbean States (OECS) Commission
Castries
01.2013 - 09.2015
- Supported the Project Manager by communicating and liaising with OECS member states and other stakeholders in conducting meetings, workshops and conferences locally, regionally or internationally.
- Undertook the roles and responsibilities of the project's focal point for member states and stakeholders, relevant agencies and units for the purpose of co-ordinating meetings and conferences for the Project Manager.
- Assisted with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making.
- Responded to and drafted routine correspondence to respond to enquiries in respect to relevant administrative and personnel matters.
- Managed all arrangements for travel and accommodation for member states at regional and local meetings.
- Assisted in the finalisation of budget performance reports, analysing variances between approved budgets and actual expenditures.
- Assisted with visualisations and in updating information material such as web pages, brochures and newsletters.
- Ensure that goods and services are procured in accordance with approved procurement plans and verify deliverables against all approved contracts.
- Maintain records of good received, their quality and quantity, compliance with contract specifications and account for actual deliveries.
Business Manager & Personal Assistant to Headteacher
Prior Weston School & Children's
London Borough of Islington
07.2010 - 07.2011
- Supported the Headteacher by liaising with the Local Authority and middle management for the purpose of conducting meetings and to undertake the writing of minutes of the meeting.
- Liaised with parents and guardians on behalf of the Headteacher
- Ensured proper inventory control of office supplies and equipment.
- Enhanced productivity by implementing new workflow systems.
- Respond and draft routine correspondence to enquiries on behalf of the Headteacher.
- Assisted in the preparation of budget performance submissions.
- Optimised resource allocation, maintaining a balanced operational cost structure.
- Introduced innovative technologies into everyday practices, improving overall productivity and efficiency.
Business Manager
Orchard Primary School
London Borough of Hackney
08.2008 - 07.2010
- Assisted in budget forecasts to ensure financial stability.
- Assisted in the finalisation of budget performance reports, analyzing variances between approved budgets and actual expenditures.
- Resolved conflicts amongst staff, promoting a harmonious work environment.
- Communicated with staff and The Local Authority as directed by the Headteacher.
- Conducted performance reviews to identify areas of improvement.
- Represented the school at seminars, conferences and other events hosted by The Local Authority.
- Ensures proper inventory control of office supplies and equipment.
- Physical space planning and the identification of office technology needs and maintenance of equipment, software and systems.
Personal Assistant to Headteacher & Senior Administration Officer
London Fields Primary School
London Borough of Hackney
09.2006 - 07.2008
- Worked closely with HR department for recruitment activities, streamlined hiring process.
- Updated company database regularly to maintain accurate records.
- Handled purchasing tasks for office supplies, optimised resource utilisation.
- Prepared reports and presentations for board meetings, streamlined decision-making process.
- Maintained confidentiality of documents, ensured secure handling of sensitive information.
- Took minutes during meetings with accuracy and precision, facilitated follow-up actions efficiently.
- Handled sensitive information with utmost confidentiality and discretion to maintain trust amongst staff members.
- Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Worked with HR to maintain accurate and confidential employee records, enforcing compliance with regulatory standards.
Administrative Officer
Ministry of Agriculture, Forestry and Fisheries, Government of Saint Lucia
05.2002 - 03.2005
- Company Overview: UNEP Biodiversity Enabling Activity Project and National Biosafety Project
- UNEP Biodiversity Enabling Activity Project and National Biosafety Project
Public Servant
Government of Saint Lucia
09.1992 - 05.2002
Education
Masters in Business Administration - International Business
University of East London
09.2005 - 02.2007
Postgraduate Diploma - Business Management
School of Technology and Management
05.2005 - 09.2005
Executive Diploma - Management
Centre for Management Development, University of the West Indies
09.1998 - 01.2000
Skills
- excellent communication skills and inter-personal skills
- thrive on continuing education and personal holistic development
- value the ideas and expertise of others and willing to open to learn
- strong team player and ability to work collaboratively with colleagues to achieve organisation goals
- confident, diligent and excellent problem-solving skills
- thrive on a diversity of challenges and tasks in an environment which expects high standards
- dedicated to exceptional customer service
References
References will be provided upon request.
Timeline
Executive Administrative Assistant
INVEST Saint Lucia
07.2019 - 12.2019
Project/Administrative Assistant
Organisation of Eastern Caribbean States (OECS) Commission
01.2013 - 09.2015
Business Manager & Personal Assistant to Headteacher
Prior Weston School & Children's
07.2010 - 07.2011
Business Manager
Orchard Primary School
08.2008 - 07.2010
Personal Assistant to Headteacher & Senior Administration Officer
London Fields Primary School
09.2006 - 07.2008
Masters in Business Administration - International Business
University of East London
09.2005 - 02.2007
Postgraduate Diploma - Business Management
School of Technology and Management
05.2005 - 09.2005
Administrative Officer
Ministry of Agriculture, Forestry and Fisheries, Government of Saint Lucia
05.2002 - 03.2005
Executive Diploma - Management
Centre for Management Development, University of the West Indies
09.1998 - 01.2000
Public Servant
Government of Saint Lucia
09.1992 - 05.2002
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