Cecilia Losa
Lecco
Summary
With nearly 10 years of experience in the Hospitality and over 5 years as an Account Manager. I love challenges, new projects and everything that brings innovation. I am characterized by great motivation and passion for my job, for the satisfaction of my clients and for achieving set goals.
Overview
10
10
years of professional experience
Work History
Key Account Manager
Zucchetti Hospitality - Vertical Booking Srl
06.2018 - Current
- Strengthened client relationships through regular communication and effective problem solving.
- Coordinated with internal teams to ensure timely delivery services, meeting client expectations.
- Collaborated with IT development teams to tailor solutions specifically for key account needs, driving customer satisfaction and loyalty.
- Delivered great customer service by resolving client concerns quickly and efficiently.
Customer Support Specialist
Vertical Booking Srl
03.2014 - 05.2018
- Streamlined support processes for increased efficiency and reduced response times.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
TRAINEE
Blastness
09.2017 - 03.2018
Support activities for the Revenue Team in preparing presentations aimed at defining new strategies, competitive sets and objectives for strategic clients.
Education
Master in Hospitaly Management -
IHMA- International Hospitality Management Academy
Milan06.2012
Bachelor of Sociology in Tourism -
Università Degli Studi Di Milano Bicocca
Milan11.2011
Skills
- Organizational skills
- Strategic planning
- Problem-solving abilities
- Adaptability and flexibility
- Project management
- Decision making
- Time management
- Cross-Functional Collaboration
- Consultative Selling
- Services Optimization
- Client Relationship Building
Affiliations
- Hiking
- Running
- Hotellerie
- Travel
Languages
English
Upper intermediate (B2)
French
Intermediate (B1)
Timeline
Key Account Manager
Zucchetti Hospitality - Vertical Booking Srl
06.2018 - Current
TRAINEE
Blastness
09.2017 - 03.2018
Customer Support Specialist
Vertical Booking Srl
03.2014 - 05.2018
Master in Hospitaly Management -
IHMA- International Hospitality Management Academy
Bachelor of Sociology in Tourism -
Università Degli Studi Di Milano Bicocca
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