Chloe Edward
Vieux Fort
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Agent
Great Virtual Works
Remote
08.2023 - Current
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Continuously met sales goals via strategic prospecting.
- Negotiated contracts with customers to secure sales deals.
Quality Assurance Analyst
Hilton
01.2022 - 12.2022
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork
- Created and achieved product quality objectives and met product specifications
- Created accurate and successful test scripts to manage automated testing of certain products and features
- Developed and audited practices, programs and reporting system metrics for optimal efficiency
- Reported problems and concerns to management
- Performed visual assessment of products to evaluate conformance with quality standards.
Customer Service Representative
Altice
10.2020 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Delivered excellent customer service, resulting in consistent 90% customer satisfaction rating.
Education
Associate Degree - Architectural Technology
Sir Arthur Lewis Community College
12.2020
Leon Hess Comprehensive Secondary School
06.2017
Skills
- Client Needs Assessment
- Inbound and Outbound Calling
- Customer Complaint Resolution
- Troubleshooting Technical Issues
- Adaptability and Flexibility
- Quality Issue Identification
- Problem Solving
- Attention to Detail
- Report Preparation
- Time Management
- Hotel reservations
- Microsoft Excel proficiency
Certification
- Customer Service, Itelbpo, 10/01/2021
- Product Knowledge, Altice, 10/01/2021
- Product Knowledge, Hilton, 01/01/2022
Languages
English
First Language
Timeline
Sales Agent
Great Virtual Works
08.2023 - Current
Quality Assurance Analyst
Hilton
01.2022 - 12.2022
Customer Service Representative
Altice
10.2020 - 01.2022
Associate Degree - Architectural Technology
Sir Arthur Lewis Community College
Leon Hess Comprehensive Secondary School
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