Christa Hubert

• Assist the Maitre'D in coordinating and supervising all aspects of the dining room operations.
•Ensure that the dining room is set up correctly, including table settings, decorations, and overall ambiance.
•Oversee table assignments, seating arrangements, and reservation management.
•Monitor the flow of guests and ensure efficient seating and service.
•Provide personalized and attentive service to guests, addressing their needs and preferences.
•Handle guest inquiries, requests, and complaints in a professional and timely manner.
•Collaborate with the Maitre'D to resolve any guest issues or concerns.
•Assist the Maitre'D in managing the restaurant staff, including waiters, busboys, and hosts/hostesses.
•Train and mentor new staff members, ensuring they understand service standards and protocols.
•Monitor staff performance, provide feedback, and address any performance or behavior issues.
•Assist in creating staff schedules, ensuring adequate coverage during meal times.
•Ensure that all service standards and procedures are followed, maintaining consistency and quality.
Monitor and maintain cleanliness and hygiene standards in the dining room and service areas.
•Conduct regular inspections of tables, chairs, linens, and table settings to ensure they meet the required standards.
•Collaborate with the culinary team to ensure prompt and accurate delivery of food orders.
• Assist in organizing and executing special events, theme nights, and other dining experiences.
•Coordinate with the Maitre'D and culinary team to accommodate special dietary requests and preferences.
•Provide VIP service to high-profile guests, ensuring their needs are met and exceeded.
•Assist in organizing and managing private dining arrangements and functions.
•Assist in maintaining accurate records, including reservation logs, guest preferences, and special requests.
•Collaborate with the Maitre'D and restaurant management team in menu planning and menu changes.
•Prepare reports and analysis related to dining room operations, guest satisfaction, and staff performance.
•Assist in inventory management, including monitoring and replenishing restaurant supplies.

• Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
• Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
• Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
• Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
• Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
• Handled calls per day to address customer inquiries and concerns.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Maintained excellent attendance record, consistently arriving to work on time.
• Remained aware of resort dining schedules, events, and be sure staff is kept up to date on all pertinent information
• Provided personalized guest service by contacting guests prior to arrival to determine if they have any special needs or preferences and reconfirm or obtain reservation details such as arrival time, or any special requests.
• Creates a better guest experience and exceeding expectations by supervising the process of making it easy for the guests to move throughout the resort and community with planned itineraries and reservations
• Maintained energy and enthusiasm in fast-paced environment.

• Comply with company policy regarding waste separation and environmental compliance.

• Assist with achieving departmental guest satisfaction targets and food and beverage revenues by controlling guest flow and seating to achieve maximum turns in the outlets.

• Collaborates with Restaurant Operations Manager on marketing strategies to maximize reservations in all outlets. • Follows and is compliant with all Environmental, Safety, and Public Health rules and regulations.

• Ensures that podium and reservation desk is properly set-up for each meal period and for the expected levels of business. Desk shall be restocked at the end of each meal period or shift.

• Take restaurant reservations according to company guidelines.

• Answers telephones and manages guest’s dining requests (i.e. special occasion, dietary requirements, seating preferences, etc.)

• Manages reservations and seating with a computerized reservation and table management system. • Initiates and maintains wait lists.

• Guide and direct escort teams, and guests in the restaurants.

• Ascertains dining experience satisfaction as guests leave the restaurants.

• Responsible for securing reservation system laptop at the end of each meal period.

• Ensures restaurant maintenance needs are communicated to Restaurant Management.

• Demonstrates knowledge regarding food and beverage offerings as explained in each outlet’s menu. This includes information regarding portions, ingredients, potential food allergies, and other related information guests may inquire about.

• Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
• Kept detailed records of sales and customer information, updating database regularly to maintain top-notch service.
• Set up appointments with potential and current customers to promote new products and services.
• Provided effective recommendations to increase customer satisfaction and marketing effectiveness to secure long-term accounts.
• Maintained long-term relationships with high net-worth clients.
• Researched local markets to identify and flesh out lists of new leads for sales team follow-up.
• Coordinated florists, photographers and musicians during for events.
• Supervised onsite team of caterers, audio-visual technicians and operational management team.
• Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
• Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key members.
• Meeting with the couple a few weeks before the wedding
• Communicating with vendors to confirm logistics and review contracts
• Creating a comprehensive timeline and floor plans
• Completing a final check up on the venues for the ceremony and reception
• Addressing any overlooked details
• Managing the rehearsal
• Overseeing all aspects of the wedding day ceremony
• Respond to emails from clients while also managing all of the minute details of the ceremony.
• Provides expert support to a couple on their wedding day to help ensure no major mishaps occur.

• Oversaw daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees.
• Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
• Developed schedules for up to twenty five employees per shift.
• Trained employees in essential job functions.
• Handled employee-related issues to improve performance, professional conduct and attendance reliability.
• Set goals for department and supported employees in meeting expectations.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Supervised staff, reported issues and escalated those that required further assistance.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

• Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
• Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
• Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
• Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
• Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
• Handled calls per day to address customer inquiries and concerns.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Maintained excellent attendance record, consistently arriving to work on time.
• Remained aware of resort dining schedules, events, and be sure staff is kept up to date on all pertinent information
• Provided personalized guest service by contacting guests prior to arrival to determine if they have any special needs or preferences and reconfirm or obtain reservation details such as arrival time, or any special requests.
• Creates a better guest experience and exceeding expectations by supervising the process of making it easy for the guests to move throughout the resort and community with planned itineraries and reservations
• Maintained energy and enthusiasm in fast-paced environment.
• Ensured a memorable and defect free experience for clients.

• Greeting and thanking guests in a sincere, friendly manner.
• Checking guests in on arrival and out on departure.
• Posting charges to appropriate guest accounts.
• Anticipating and addressing guests' needs, and resolving their problems and complaints..
• Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Answered customer telephone calls promptly and appropriately handled needs.
• Collected room deposits, fees and payments.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Issued room keys to guests upon check-in and answered questions regarding proper use.
• Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
• Took reservations over phone, in person and via computer for guests and provided confirmation information.
• Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
• Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
• Answered multi-line phone system and enthusiastically greeted callers.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.

• Greeted clients with warmth & genuine smile.
• Providing excellent wait service to ensure satisfaction.
• Taking customer orders and delivering food and beverages
• Making menu recommendations, answering questions and sharing additional information with restaurant patrons
• Ensured high quality of food and beverages to Guests.
• Ensure guests have an excellent dining experience by providing stellar customer service.
• Maintained a smooth communication between the dining area and kitchen.
• Managed staff schedule.
• Assign daily side work for floor staff to ensure the restaurant runs efficiently.
• Kept the dining room clean and orderly
• Monitored stock for daily operation.
• Dealt with customer complaints and ensured amicable resolutions.

• Crafted special drink and cocktail menu items for seasonal offerings.
• Developed new signature cocktails to support bar marketing brand and increase profits.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Built relationships with vendors to manage orders.
• Served high customer volumes during special events, nights and weekends.
• Assisted servers with specialty drinks orders by preparing on-demand items without delay.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Updated drink menu with creative cocktails, contemporary wines and craft beers.
• Explained daily specials and beverage promotions to exceed daily sales goals.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
• Assessing bar customers’ needs and preferences and making recommendations
• Interacting with customers, taking orders and serving snacks and drinks

• Assigned patrons to tables suitable for needs and restaurant section rotation.
• Cultivated positive guest relations by managing information and orchestrating speedy seating.
• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
• Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
• Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
• Documented reservations, alerted servers and managers of large groups and prepared seating.
• Supported servers, food runners and bussers with keeping dining area ready for every guest.
• Watched dining area staff to evaluate server loads and calculate accurate wait times.
• Collaborated with kitchen to inform customers of wait times and answer questions about food.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Informed servers of newly seated parties for speedy service.
• Collected information from arriving customers to seat groups or place them on waitlist.
• Answered customer questions about hours, seating and menu information.
• Documented reservations and communicated changes to guests.
• Assisted managers with quickly resolving service- and food-related issues.