Christian Joseph
Castries
Summary
Dedicated professional with extensive experience and proven knowledge of customer relations. Solid team player with an outgoing positive demeanor. Motivated to maintain customer satisfaction and contribute to company success. Aiming to leverage my skills to successfully fill the Promotions Assistant role.
Overview
5
5
years of professional experience
Work History
Teller
Jannou Credit Union
07.2022 - Current
- Assisted members with account transactions, needs and inquiries.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Maintained up-to-date knowledge of credit union products, services, promotions, policies, regulations to better assist members with their financial needs.
CUSTOMER CARE AGENT
West Tech Shipping
12.2021 - 05.2022
- Managed customer queries and complaints via telephone and other communication mediums
- Acted as liaison between customers, management and staff and as a brand ambassador to the company
- Accurately provided customers with the company's service and product information
- Handled and resolved customer questions regarding customer service problems and situations.
CUSTOMER SERVICE REPRESENTATIVE
KM2 Solutions
04.2021 - 09.2021
- Managed customer queries and complaints via telephone and other communication mediums
- Acted as a liaison between customers, management and staff and as a brand ambassador to the company
- Accurately provided customers with the company's service and product information
- Handled and resolved customer questions regarding customer service problems and situations.
MARKETING & CORPORATE COMMUNICATIONS ASSISTANT
Massy Stores Head Office
06.2019 - 11.2019
- Assisted in execution of promotions, specials and samplings for local suppliers and international brands such as Nestle and Sapolio
- Assisted in execution and coordination of events, sponsorships, donations and corporate communications
- Created graphic designs for internal staff communications, events and promotions
- Thoroughly managed Loyalty Card Program by providing necessary reports and assistance to Massy Stores Supermarkets.
Education
Associate Degree - Business Administration
Sir Arthur Lewis Community College
05.2019
Skills
- Customer relations and problem-solving
- Strong organizational and interpersonal skills
- Excellent team player
- Time management
- Excellent written and oral communication skills
- Computer skills
- Self-Directed
Timeline
Teller
Jannou Credit Union
07.2022 - Current
CUSTOMER CARE AGENT
West Tech Shipping
12.2021 - 05.2022
CUSTOMER SERVICE REPRESENTATIVE
KM2 Solutions
04.2021 - 09.2021
MARKETING & CORPORATE COMMUNICATIONS ASSISTANT
Massy Stores Head Office
06.2019 - 11.2019
Associate Degree - Business Administration
Sir Arthur Lewis Community College
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