Clinton Travis Malcolm
Gros Islet
Summary
Highly motivated and results-driven professional with extensive experience in managing diverse responsibilities and collaborating with teams across various sectors. Possesses strong problem-solving, communication, and organizational skills, with a proven track record of driving efficiency and achieving goals. Adapting to new challenges and environments, with a focus on delivering quality service, building positive relationships, and ensuring operational success. Committed to continuous learning and contributing to the growth and success of any organization.
Overview
12
12
years of professional experience
Work History
Hotel Security Guard
Royalton St. Lucia Resort
Cap Estate, Gros-Islet, St. Lucia
01.2023 - Current
- Patrolling: Regularly check hotel areas and monitor security cameras.
- Safety: Assist guests and handle emergencies.
- Incident Response: Manage conflicts and report incidents.
- Access Control: Monitor entry points and verify IDs.
- Safety Checks: Inspect alarms and emergency exits.
- Asset Protection: Prevent theft and investigate lost items.
- Law Enforcement: Assist police and provide witness reports.
Ports Police Officer
Saint Lucia Air and Sea Ports Authority (SLASPA)
Castries, St. Lucia
12.2022 - 08.2023
- Enforced port security protocols, ensuring the safety of passengers, cargo, and vessels.
- Conducted routine patrols and surveillance to prevent unauthorized access and security breaches.
- Controlled port entry and exit points, verifying identification and credentials.
- Responded swiftly to security incidents and coordinated with local authorities as required.
- Assisted with the implementation of ISPS (International Ship and Port Facility Security) Code procedures.
Process Coordinator
Km2 Solutions
Massade, Gros Islet
12.2019 - 12.2022
- Demonstrated consistently excellent quality and efficient levels of customer service for a US Based financial institution
- Monitor and evaluate operations, processes for quality and effectiveness
- Ensure quality, standards and client expectations are met
- Maintains comprehensive and accurate records, compose routine, correspondence, process statistical data
Security Officer (Pointe Seraphine)
Secure St Lucia Ltd
Castries, St. Lucia
11.2018 - 11.2019
- Assign daily task and patrol routine, Wrote daily reports
- Maintain a solid stream of communication between unit and other units
- Investigate disturbance and detained unruly guests until the authorities arrived
- Keep superiors informed on any unusual events or happenings around the boat area
- Interacted politely with guest, helped resolved disputes
Housekeeping
Sandals Regency and Spa
La Toc, Castries
12.2016 - 01.2018
- Clean and stock restaurant areas according to established quality standards
Utility Galley
Norwegian Cruise Line
10.2012 - 01.2016
Education
Building Trades -
Sir Arthur Lewis Community College
Morne Fortune05.2011
Building Trades Foundation -
Sir Arthur Lewis Community College
Morne Fortune05.2010
High School Diploma - English, Mathematics, Principles of Accounts, Social Studies, Technical Drawing, Building Technology
Bocage Secondary School
Bocage06.2009
Skills
- Driver’s License
- Critical Thinking
- Persuasive skills
- Microsoft Office Suite
- Leadership skills
- Team Player
- Security Awareness Training
- Fire Fighting Prevention and Training
- Personal Survival Techniques
- Elementary First Aid
- Personal Safety and Social Responsibilities
Timeline
Hotel Security Guard
Royalton St. Lucia Resort
01.2023 - Current
Ports Police Officer
Saint Lucia Air and Sea Ports Authority (SLASPA)
12.2022 - 08.2023
Process Coordinator
Km2 Solutions
12.2019 - 12.2022
Security Officer (Pointe Seraphine)
Secure St Lucia Ltd
11.2018 - 11.2019
Housekeeping
Sandals Regency and Spa
12.2016 - 01.2018
Utility Galley
Norwegian Cruise Line
10.2012 - 01.2016
Building Trades -
Sir Arthur Lewis Community College
Building Trades Foundation -
Sir Arthur Lewis Community College
High School Diploma - English, Mathematics, Principles of Accounts, Social Studies, Technical Drawing, Building Technology
Bocage Secondary School