Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
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Crystal Ferdinand

Soufriere

Summary

My name is Crystal Ferdinand, and I am currently seeking employment at your establishment. I believe myself to be a very proactive individual and able to lead a team as well as follow directions effectively. I can be an asset to your company for the time that I will be employed there. I am a very helpful and kind individual who takes pride in giving back and making good use of my time. I also enjoy meeting new people and working as a member of a team. I am outgoing and very hardworking, and I work on my own initiative. My communication and interpersonal skills are an asset. I pride myself in putting my utmost best into everything that I do and remaining focused and on task.

Overview

7
7
years of professional experience

Work History

Office Worker

TLC Events
04.2025 - Current
  • Performed front-desk duties, including answering phone calls, managing emails, greeting visitors, and scheduling appointments.
  • Handled clerical responsibilities such as filing, data entry, document preparation, and maintaining organized office records.
  • Processed client payments and maintained accurate transaction logs.
  • Demonstrated strong communication, multitasking, and problem-solving skills in both office and customer-facing settings.

Tour Guide

Tet Paul Nature Trail
09.2024 - 04.2025
  • Welcomed and interacted with guests in-person and over the phone, ensuring a warm and professional experience from first contact.
  • Managed administrative tasks including answering calls, responding to emails, and processing payments.
  • Supported daily office operations with strong attention to detail and excellent customer service.
  • Assisted with hospitality duties such as serving refreshments (chopped fruits and local juices), demonstrating a focus on guest comfort and satisfaction.
  • Accompanied guests on tours, enhancing their overall experience with clear communication and guidance.

Customer Service Representative/Verifications Agent

KM2 SOLUTIONS
01.2019 - 07.2024
  • High-energy professional with a background in customer service well suited for the position of Senior Sales Executive. Friendly and outgoing with a knack for making others feel comfortable and de-escalating tense situations.
  • Core-Qualifications:
  • Strong Team Player with the ability to work in a close environment
  • Demonstrated ability to learn new skills and applied the knowledge.
  • Strong professional telephone etiquette
  • Ability to manage multiple and varied task with enthusiasm and prioritize workload with attention to detail
  • Working knowledge of Microsoft Word and Excel
  • Used questioning and listening that support effective telephone communication
  • Understand the impact of attitude in handling calls professionally, angry callers and upset customers, and to use the most appropriate way to communicate with different behavior types on the telephone.
  • Acted professionally and patiently when addressing negative customer feedback
  • Help the customer with the problems they are experiencing
  • Worked on any other duties as assigned by the Call-Center Manager or Management

Education

Mathematics, English Language, Social Studies, Principals Of Business, Integrated Science, Office Administration

Babonneau Secondary School
01.2018

Skills

  • Problem Solving
  • Communication
  • Team Leadership
  • Active Listening
  • Negotiation Skills
  • Patience
  • Positive Attitude
  • Adaptability
  • Resourcefulness

References

  • Eugenia, Henry, Accountant, 1-758-730-5203
  • Alma, Papin, Team Lead, 1-758-487-0335, Km2 Solutions
  • Alexia St.Aime Supervisor 1-758-712-2268, TLC Events

Timeline

Office Worker

TLC Events
04.2025 - Current

Tour Guide

Tet Paul Nature Trail
09.2024 - 04.2025

Customer Service Representative/Verifications Agent

KM2 SOLUTIONS
01.2019 - 07.2024

Mathematics, English Language, Social Studies, Principals Of Business, Integrated Science, Office Administration

Babonneau Secondary School

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