Curline Ince-Charles
Pierrot Vieux Fort
Summary
Result driven professional with strong leadership qualities, and proven planning, organizing and management experience. Accomplished in determining the best operational practices to achieve the company's objective and ensure a seamless operation. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Administrative Assistant
Caribbean Regional Air Transport Connectivity Project (CATCOP)
01.2022 - Current
- Manages the smooth and effective flow of correspondence in and out the Project Implementation Unit (PIU)
- Answers phone calls, routes messages, takes messages and always maintains polite and professional communication
- Carries out administrative duties such as filing, emailing, copying, binding, scanning
- Writes and distribute email, correspondence memos, letters, faxes and forms
- Provides administrative support to the project team to ensure efficient operation of PIU office
- Assist with the management the PIU office and assists in provide a welcoming atmosphere for visitors
- Assists with making any required travel arrangements
- Maintains office policies and procedures directly related to the PIU Office
- Plans and schedules meetings and take detailed minutes as and when required
- Assist in the preparation of regular scheduled project reports
- Prepares written responses to routine inquiries from external clients
- Develop and maintain office databases
- Assist the PIU and stakeholders on all documentation and retrieval issues under the project
- Assembling, researching, preserving and managing all documentation pertaining to the procurement of works, supplies and services under the SLASPA/WB Project
- Record incoming and outgoing correspondence, documents, etc
- Into a digitized format that allows for easy retrieval and referencing
- Assist in advertising of Tenders on various platforms via the internet and local media
- Receiving of all Tenders
- Assist in maintaining accurate records for all projects
- Assists in the monitoring, tracking and scheduling of project activities
- Assists in the preparation and collating of proposals and other documentation
- Ordering of office supplies and controls the inventory of office supplies
- Assist in the coordinating of all stakeholders' meetings with the environmental specialist
Administrative Assistant (Ag.)
St. Lucia Air & Sea Ports Authority
01.2014 - 12.2021
- Daily Verification of Statistical Data
- Preparation of Weekly Statistical reports
- Preparation of Minutes of Minutes
- Supervising of Janitorial staff & Drivers
- Booking & preparing of conference/training room for meetings/training sessions
- Arranging refreshments and meals for trainings
Secretary II
St. Lucia Air & Sea Ports Authority
01.2003 - 12.2021
- Company Overview: Joined as a Junior Clerk, promoted through a series of increasingly responsible positions based on strong initiative, customer service, and team leadership performance
- Providing of secretarial support to Ports Police, Air Traffic Services, Accounts department, Airport Manager's Office and Iyanola Executive Lounge
- Receiving, documenting and routing of all internal and external correspondence
- Receiving and routing of calls using a Switchboard
- Assisting employees with the filling out of HR forms (Medical, Job letters, Vacation Leave, Absenteeism etc.)
- Providing HR Support to employees at Hewanorra Airport
- Type correspondence as directed by department heads namely ATC, Ports Police, and Airport Manager
- Maintain a diary of meetings for Head of Departments
- Receiving and routing of visitors
- Ensure a congenial and comfortable atmosphere in the office
- Maintain a filing system
- Inputting flight information in Flight Information Display System
- Maintaining adequate supply of Stationery & Supplies
- Planning and organizing of all staff activities/functions
- Preparation of Staff Rosters
- Planning of all Staff functions at Hewanorra Airport
- Assist in Planning and Coordinating all activities relating to the HIA Full Scale Emergency Exercise
- Joined as a Junior Clerk, promoted through a series of increasingly responsible positions based on strong initiative, customer service, and team leadership performance
Assistant Airport Manager (Ag.)
St. Lucia Air & Sea Ports Authority
11.2017 - 12.2019
- Responsible for the day to day operations of the airport including the provision of services as required to and from the travelling public, Airline Operators, Engineering, Maintenance, Concessionaires, Security and other stakeholders
- Ensure that the airport is operated in accordance with SLASPA Act and ICAO Standard and recommended practices
- Ensure excellent customer service is maintained with both internal and external customers
- Assist the Airport Manager in ensuring the monitoring and timely maintenance of concessionaire lease agreements
- Assist Airport Manager in ensuring that all airport stakeholders are compliant with Health and Safety practices, emergency protocols and security requirements at the Airport
- Assist in the planning for the future development of staff
Manager Iyanola Executive Lounge (Ag.)
St. Lucia Air & Sea Ports Authority
08.2017 - 09.2017
- Coached and led a department with 11 employees
- Educated customers on products and services provided at the Lounge
- Launched New Procurement Methods and inventory system
- Managed performance of Customer Service Representative to ensure delivery of standards and objectives
- Preparation of staff Roster
- Prepare Monthly report
- Effectively manage Petty Cash
- Effectively manage stock and storeroom procedures as established by Accounts Department
- Liaise with Ministry of Foreign Affairs to facilitate VIP services to dignitaries and Ministers as required
- Liaise with Customs and Immigration to provide expedited services to arriving passengers for Destination Management providers
Secretary II - Human Resource Department (Ag.)
St. Lucia Air & Sea Ports Authority
10.2012 - 12.2012
- Updating Staff Information using Personnel Manager Software
- Planning and Organizing of Staff functions such as Staff Party
- Verifying Medical Forms, pension documents before submitting to Personnel Specialist
- Updating National Insurance Records
- Monitoring of Employee Absenteeism, vacation leave, medical certificates and Updating employees information Personnel Manager
- Assist in preparation for staff orientation
Education
Professional Certificate - Introduction to Supervisory Management
University of the West Indies
The Morne Castries01.2017
Bachelor of Science - Human Resource Management
University of Leicester
Leicester, England01.2016
Diploma - Secretarial Studies
Sir Arthur Lewis Community College
The Morne Castries01.2003
Skills
- Highly organized
- Excellent Interpersonal Skills
- Multi-tasking skills
- Ability to remain calm under pressure
- Sound Judgment
- Excellent communication skills
- Leadership Skills
- Ability to work independently
- Proficient in Microsoft office
- Excellent Written and Oral Communication
- Research
- Records Management
- Document Management
- Report Writing
Websites
References
- Amy Charles, Director of Airport, Saint Lucia Air and Sea Ports Authority, Manoel Street, Castries, Vieux Fort, Saint Lucia, amy.charles@slaspa.com, 758-457-6115
- Lynden Leonce, Technical Officer, Saint Lucia Air and Sea Ports Authority, Manoel Street, Castries, Saint Lucia, lynden.leonce@slaspa.com 758 728 4867
- Ms. Beverly Dulcie, Manager - Administration, Saint Lucia Air & Sea Ports Authority, Manoel Street, Castries, Saint Lucia, Beverly.Dulcie@slaspa.com, 758-728-4898
Highlights
- Employee of the year, 2015
- Employee of the year, 2016
Timeline
Administrative Assistant
Caribbean Regional Air Transport Connectivity Project (CATCOP)
01.2022 - Current
Assistant Airport Manager (Ag.)
St. Lucia Air & Sea Ports Authority
11.2017 - 12.2019
Manager Iyanola Executive Lounge (Ag.)
St. Lucia Air & Sea Ports Authority
08.2017 - 09.2017
Administrative Assistant (Ag.)
St. Lucia Air & Sea Ports Authority
01.2014 - 12.2021
Secretary II - Human Resource Department (Ag.)
St. Lucia Air & Sea Ports Authority
10.2012 - 12.2012
Secretary II
St. Lucia Air & Sea Ports Authority
01.2003 - 12.2021
Professional Certificate - Introduction to Supervisory Management
University of the West Indies
Bachelor of Science - Human Resource Management
University of Leicester
Diploma - Secretarial Studies
Sir Arthur Lewis Community College
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