Curtisha Bill
Vieux Fort,Augier
Summary
Very reliable with talents in performing regular upgrades, troubleshooting system failures and repairing equipment. Excellent problem-solving and communication and analytical skills to manage several different tasks at once. I also possess great computer literacy skills like operating microsoft office and shortcuts. I am currently seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
TDS Repair Agent
Itel
04.2021 - Current
- Detecting and repairing service (internet, phone & TV) faults using electrical and manual troubleshooting methods.
- Communicating with customers both residential & commercial. Walking customers through troubleshooting to resolve any services issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Concierge Specialist. OJO Labs
OJO Labs
09.2020 - 03.2021
- Client & agent follow ups to make sure that the process goes smoothly between each party.
- Make sure clients & agents stay in contact throughout the process of purchasing the home.
- Getting clients connected to real estate agents.
- Recruiting real estate agents for the OJO select network.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Rep. American Credit Acceptance
KM2 Solutions
11.2019 - 09.2020
- Receiving Documents for loan applications.
- Reviewing documents before loan finalization to qualify customers for loans.
- Client & Dealer follow ups to close the deal.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
Shop Attendant
Easy Purchase Shoe Store
06.2019 - 11.2019
- Upheld store policies, resulting in a well-regulated shopping experience for all patrons.
- Provided excellent customer service, consistently receiving positive feedback from customers.
- Remained calm and composed in tense situations involving angry or upset customers.
- Developed strong rapport with customers and created positive impression of business.
Education
High School Diploma -
Vieux Fort Secondary School
La Resource, Vieux Fort09.2018
Skills
- Customer Service
- Computerized Maintenance Management
- Excellent Multitasking
- Computer Literacy
- Microsoft Office
- Excellent Communication
- Organizational Skills
- Problem-Solving
Additional Information
CSEC Qualifications:
- English - 1
- Electronic Document Preparation & Management - 1
- Social Studies History - 2
- Textiles Clothing & Fashion - 2
- Math - 4
- Integrated Science - 4
PERSONAL INTEREST
- Photography
- Music
- Art
Timeline
TDS Repair Agent
Itel
04.2021 - Current
Concierge Specialist. OJO Labs
OJO Labs
09.2020 - 03.2021
Customer Service Rep. American Credit Acceptance
KM2 Solutions
11.2019 - 09.2020
Shop Attendant
Easy Purchase Shoe Store
06.2019 - 11.2019
High School Diploma -
Vieux Fort Secondary School
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