Dalia Maximillien-Lay
Ottawa,Canada
Summary
Effective leader and problem-solver with advanced skills and a hardworking mentality. Searching for a position which offers new growth opportunities and professional challenges.
Overview
9
9
years of professional experience
Work History
Customer Service Agent
Communauto
10.2021 - Current
- Managed 6 phone lines and facilitated over 40+ calls per day with clients.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Provided administrative and clerical support via record systems
Customer Engagement Representative
OJO Home
04.2021 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Took inbound and made outbound calls for up to 400+ customers per day using computer and call center software systems
- Acted as a liaison between the company and its partners - Connecting homebuyers to the company's real estate partners and providing them with their product.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Administrative and Sales Assistant
LEFCO Construction
08.2019 - 04.2021
- Assisted customers with prompt and polite support in-person and via telephone.
- Prepared customer invoices and managed vendor bills.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to share information about products, availability and pricing.
- Prepared monthly and daily financial reports.
- Executed record filing system to improve document organization and management.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Internship at Department of External Affairs
Government of Saint Lucia - Political and Economic Division
06.2018 - 08.2018
- Responsibilities include, but not limited to, producing and preparing diplomatic notes, country and meeting briefs and congratulatory and condolence letters on behalf of Saint Lucia.
- Monitoring political, economic and social development in Saint Lucia's geographic region.
- Making relevant calls on behalf of the department of External Affairs.
- Copied, logged and scanned supporting documentation and placed all information in files.
- Analyzed departmental documents for appropriate distribution and filing.
- Produced time sensitive reports and documents for senior team members
Developmental Support Worker
Private Employer
09.2014 - 07.2019
- Guided developmentally disabled client through customized night programs.
- Interviewed clients and family members to obtain key information for case planning and management.
- Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.
- Assisted client in maintaining safe and healthy lifestyle while monitoring for changes in their general health, appearance, behavior, and patterns of activities.
Sales Supervisor
Rexall Pharmacy
07.2014 - 07.2019
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Maintained well-stocked cashier lanes and store shelves to promote strong sales.
- Processed POS transactions, including checks, cash, debit and credit purchases and refunds.
- Counted cash in register drawer to balance register at beginning and end of shift.
- Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
- Trained new employees on proper protocols and customer service standards and successful strategies for meeting operational and sales targets.
Education
Bachelor of Global And International Studies -
Carleton University
Ottawa, ON06.2019
Migration And Livelihoods in South Africa -
University of Witwatersrand
Johannesburg, South Africa 05.2017
Skills
- Adaptability
- Verbal and Written Communication
- Critical Thinking
- Problem Solving Abilities
- Computer proficiency
- Professionalism and Strong Work Ethic
References
Available Upon Request.
Timeline
Customer Service Agent
Communauto
10.2021 - Current
Customer Engagement Representative
OJO Home
04.2021 - 08.2021
Administrative and Sales Assistant
LEFCO Construction
08.2019 - 04.2021
Internship at Department of External Affairs
Government of Saint Lucia - Political and Economic Division
06.2018 - 08.2018
Developmental Support Worker
Private Employer
09.2014 - 07.2019
Sales Supervisor
Rexall Pharmacy
07.2014 - 07.2019
Bachelor of Global And International Studies -
Carleton University
Migration And Livelihoods in South Africa -
University of Witwatersrand
Similar Profiles
BAILEY WAKEFIELDBAILEY WAKEFIELD
Fleet Agent at CommunautoFleet Agent at Communauto
Temi EniloloboTemi Enilolobo
Contact Centre Representative at TD BankContact Centre Representative at TD Bank
Lyslore Reine DJIWO YOTALyslore Reine DJIWO YOTA
Membership Services Coordinator at Association of Professional AdministratorsMembership Services Coordinator at Association of Professional Administrators