Damaein Simeon
Castries,Gros Islet
Summary
Dedicated professional with extensive experience in customer service and hospitality. Skilled in supervising teams, resolving customer inquiries, and maintaining high standards of service. Recognized for strong communication and organizational skills, contributing to efficient operations and guest satisfaction. Proactive in problem-solving and driven to exceed expectations in dynamic environments.
Overview
8
8
years of professional experience
Work History
Room Service Operator
Carnival Cruise Line
Miami, Florida
09.2023 - 02.2025
- Mastered ship functions and procedures to support room service operations.
- Led and trained Assistant Waiters, ensuring adherence to service standards.
- Validate the accuracy of tray setups departing from Room Service
- Prepared and submitted shift reports for management review.
- Communicating noteworthy matters to Assistant Maitre d'/Maitre d'/F&B Manager
- Facilitate the distribution of in-cabin beverages on non-mini bar ships to stateroom stewards, meticulously managing associated checks
- Execute precise handovers to succeeding shifts, providing detailed inventories of revenue items
- Immediately report any instances of lost, damaged, or misplaced items to the Assistant Maitre d'
- Assisted guests by phone, resolving inquiries with efficiency and courtesy.
Client Advocate
Home Light Caribbean
Castries, Saint Lucia
08.2022 - 09.2023
- Generated leads through cold calling, referrals and networking activities.
- Conducted market research to identify potential buyers and sellers in the area.
- Identified desirable features of potential homes based on client preferences.
- Resolved customer complaints regarding properties purchased or sold by providing timely solutions.
- Provided guidance to clients throughout the entire home buying process.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Developed relationships with clients through excellent customer service.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Listened to customer needs to identify and recommend best products and services.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Negotiated deals and handled complaints or objections.
Customer Service Representative
KM2 Solutions
Castries, Saint Lucia
01.2019 - 01.2022
- Resolved customer concerns promptly and satisfactorily, ensuring a positive resolution
- Provided comprehensive training and mentorship to new call center representatives, emphasizing customer service protocols and best practices
- Utilized customer relationship management (CRM) systems proficiently to effectively manage and maintain customer data
- Innovated personal scripts and streamlined processes to enhance customer service efficiency and response time
- Produced insightful reports summarizing customer service performance for management review
- Employed active listening techniques to discern customer needs and deliver tailored solutions
- Processed customer orders with precision and expedience, ensuring accuracy
- Maintained meticulous records of customer interactions and transactions to ensure accuracy and compliance
- Identified and capitalized on potential sales opportunities, effectively upselling products and services
- Managed customer inquiries across multiple channels, including phone, email, and chat, with professionalism and expertise
- Analyzed customer financial data to assess payment capabilities and establish suitable payment terms.
Jr Supervisor
Real Foods Inc-KFC
Castries , Saint Lucia
01.2017 - 01.2019
- Generated comprehensive performance reports on staff as requested by management, offering valuable insights for strategic decision-making
- Cultivated a culture of motivation and excellence among staff to consistently meet and exceed company expectations
- Assisted senior supervisors in the accurate reconciliation and preparation of daily cash deposits, ensuring financial integrity
- Managed invoicing processes for the restaurant, overseeing payments and receipts with meticulous attention to detail
- Implemented thorough cleaning protocols to maintain restaurant cleanliness and readiness for operational efficiency
- Strategically scheduled and supervised staff to optimize coverage during peak business hours, ensuring seamless service delivery
- Monitored and evaluated customer service standards, delivering constructive feedback to staff to enhance overall customer satisfaction
- Executed opening and closing procedures by management directives, ensuring operational readiness
- Provided personalized coaching and mentorship to facilitate employee development and performance improvement
- Employed diverse training methodologies, including role-playing and simulations, to engage and motivate employees effectively
- Tracked and assessed trainee progress, identifying areas for improvement and delivering targeted feedback to drive growth and skill enhancement.
Education
Micoud Secondary School
01.2016
Skills
- Attention to Detail
- Active Listening
- Highly Organized
- Time Management
- Communication Skills
- Adaptability
- Patience and empathy
- Decision Making
- Problem Solving
- Fast Learner
- Teamwork
- Customer Service
References
References available upon request.
Timeline
Room Service Operator
Carnival Cruise Line
09.2023 - 02.2025
Client Advocate
Home Light Caribbean
08.2022 - 09.2023
Customer Service Representative
KM2 Solutions
01.2019 - 01.2022
Jr Supervisor
Real Foods Inc-KFC
01.2017 - 01.2019
Micoud Secondary School
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