Dara Sidoine
Castries,Saint Lucia
Summary
I am a current student at the Algonquin College of Applied Arts and Technology, School of Business,with a passion for helping others, generating sales and marketing . I am seeking a new role which marries this unique combination of interests with strong customer service skills. Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
9
9
years of professional experience
Work History
Radio Host
Rhythm FM Inc
Castries, St.Lucia
09.2024 - Current
- Organized and hosted live radio shows, interviews, and broadcasts to engage listeners.
- Conducted thorough research on topics relevant to target audience for compelling content.
- Collaborated with producers to ensure script accuracy prior to airing broadcasts.
- Managed social media accounts, boosting listener engagement through regular updates.
- Responded promptly to listener inquiries via telephone and email, maintaining professionalism.
- Developed promotional materials such as press releases and flyers to enhance visibility.
- Maintained relationships with advertisers by providing timely updates on show ratings.
- Prepared and delivered traffic, sports, and weather reports during programs.
Childcare Provider
Various Residential Clients
Ottawa, Ontario
03.2020 - 08.2024
- Provided in-home care for infants, toddlers, preschoolers, and school-aged children, focusing on ADLs.
- Prepared meals and planned age-appropriate activities, including games and arts and crafts.
- Developed lesson plans tailored to the individual needs of each child.
- Fostered positive relationships with families through regular communication about child development.
- Created a safe and nurturing environment that encouraged learning and growth.
- Assisted infants and toddlers during meal times to ensure proper feeding.
- Taught essential skills like personal hygiene and social manners to promote appropriate behavior.
- Supervised children to encourage positive interactions and safe play.
Sales Associate
Puma Canada
Ottawa, Ontario
09.2021 - 08.2023
- Executed cashier duties including payment processing, receipt issuance, and accurate change calculations.
- Organized stockroom by size, color, and style to enhance product accessibility.
- Participated in weekly team meetings to evaluate performance metrics and objectives.
- Processed credit card transactions efficiently while ensuring security protocols.
- Handled returns, exchanges, and refunds in compliance with company policies.
- Provided exceptional customer service through friendly engagement and assistance.
- Maintained store cleanliness, including floors, windows, and display areas.
- Restocked shelves regularly to sustain optimal inventory levels.
Personal Support Worker (Student)
Glebe Longterm Care Facility
07.2021 - 08.2021
- Assessed client needs and devised individualized care plans with health care team members.
- Ensured compliance with safety regulations during daily operations.
- Maintained respect for client rights while delivering support services.
- Facilitated mobility assistance, including walking and transfers from bed to wheelchair.
- Engaged clients in conversation and recreational activities to provide companionship.
- Adhered to safety policies to uphold a secure environment.
- Administered medications as per physician instructions and protocols.
- Monitored behavioral changes, reporting any concerns immediately to supervisor.
Camp Coordinator
Cultural Development Foundation of St. Lucia
07.2019 - 08.2019
- Ensure campers and tutors remained on task
- Manage and plan activities for summer program
English Language Teacher
Babonneau Secondary School, St. Lucia
04.2019 - 07.2019
- Teach students aged 12-17, following the Caribbean Examination Council syllabus
- Prepare students for college and university qualifying examinations
Customer Service & Sales Representative
Arktel Telecomms, KM2 solutions, Itsibits Souvenirs
Gros-Islet, St. Lucia
01.2016 - 04.2019
- Provided exceptional service to support client needs and concerns
- Promote, track and execute the sale of services and merchandise
- Collaborated with other departments to ensure efficient resolution of customer problems.
- Assisted customers with navigating website for product selection purposes.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Provided feedback from customers to management regarding service failures or customer concerns.
- Performed follow-up calls to confirm customer satisfaction with product or service received.
- Educated customers on product features and benefits.
- Suggested additional products or services that may benefit the customer's needs.
- Compiled reports on overall customer satisfaction.
Education
Bachelor of Arts - Business Administration And Management
Algonquin College Applied Arts And Technology
Ottawa, Ontario07-2027
Associate of Science - Health Care Administration
Algonquin Careers College
Ottawa, Ontario08-2021
CAPE Advanced Proficiency Certificate - Law, History and Literature
Sir Arthur Lewis Community College
St. Lucia06-2018
Skills
- Customer service
- Organizational skills
- Strategic planning
- Leadership abilities
- Communication expertise
- Persuasive approach
- CPR certification
- First aid training
- Care provision
- Empathy and compassion
- Collaborative teamwork
- Public speaking proficiency
- Data analysis skills
- Social media management
- Guest relationship building
Volunteer Experience
Camp Coordinator, Cultural Development Foundation of St. Lucia, 07/01/19, 08/31/19, Ensure campers and tutors remained on task, Manage and plan activities for summer program
References
Anita Comfort, 613-316-0301, PSW Instructor & Supervisor, Algonquin Careers College
Wilfreda Edward 613- 853 6119 Executive Director | Digital Transformation | Supporting the nonprofit sector in leveraging data and technology.
Rochelle Emmanuel 1758 714-0561 Sucess Caribbean, St.Lucia
Strengths Skills
- Customer service
- Organization, planning & leadership
- Communication & professionalism
- Gentle persuasive approach, CPR & First Aid
- Care provision, empathy, compassion
- Collaboration & teamwork
Timeline
Radio Host
Rhythm FM Inc
09.2024 - Current
Sales Associate
Puma Canada
09.2021 - 08.2023
Personal Support Worker (Student)
Glebe Longterm Care Facility
07.2021 - 08.2021
Childcare Provider
Various Residential Clients
03.2020 - 08.2024
Camp Coordinator
Cultural Development Foundation of St. Lucia
07.2019 - 08.2019
English Language Teacher
Babonneau Secondary School, St. Lucia
04.2019 - 07.2019
Customer Service & Sales Representative
Arktel Telecomms, KM2 solutions, Itsibits Souvenirs
01.2016 - 04.2019
Bachelor of Arts - Business Administration And Management
Algonquin College Applied Arts And Technology
Associate of Science - Health Care Administration
Algonquin Careers College
CAPE Advanced Proficiency Certificate - Law, History and Literature
Sir Arthur Lewis Community College
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