Dave Joseph
Duty Manager
Odsan, Castries
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Night Manager
Windjammer Landing Resort
08.2018 - Current
- To be well versed on resort's property, emergency procedures and all PMSs(Property Management Systems)
- Have working knowledge various departmental SOPs
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Managed employees in delivering smooth, productive night shift operations.
- Collaborated with other departments to coordinate seamless transitions between shifts, ensuring consistent service delivery for guests throughout their stay.
- Improved guest satisfaction by efficiently managing night operations and promptly addressing customer concerns.
- Supervised security personnel in upholding staff, customer and building safety.
- Built constructive working relationships to aid staff loyalty, motivation and productivity.
- Ensured safety of guests through thorough monitoring of property, conducting security checks, and addressing potential risks.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Implemented new policies and procedures in response to changing industry trends, resulting in improved operational efficiency.
Night Auditor
Windjammer Landing
10.2007 - 08.2018
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Generated and printed daily financial reports to track hotel performance.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Security Officer
Safe Net Security Firm
02.2006 - 10.2008
- Conducted regular patrols of key areas to spot and control security concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Farm Hand Intern
Pemberton's Estate
09.2005 - 02.2006
- Planted and harvested various Crops eg. Tomatoes, Watermelon and Citrus Fruits.
- Learnt Green house construction, maintenance and repair
- Learnt various forms of plant propagation. eg air-layering , grafting and budding.
- Learnt animal husbandry eg. Rabbit, Poultry and swine raring.
Education
CSEC -
St. Mary's College
Castries, St . Lucia 05.2001 -
Bexon Primary School
Castries , St Lucia06.2000
Skills
Customer service focus
People Management
Complaint Handling
Security awareness
Teamwork and Collaboration
Positive Attitude
Problem-Solving
Customer Service
Property Security
Affiliations
- Proprietor of AJ's Mini Mart
- Proprietor of 10X Sports BAr and Grill
Timeline
Night Manager
Windjammer Landing Resort
08.2018 - Current
Night Auditor
Windjammer Landing
10.2007 - 08.2018
Security Officer
Safe Net Security Firm
02.2006 - 10.2008
Farm Hand Intern
Pemberton's Estate
09.2005 - 02.2006
CSEC -
St. Mary's College
05.2001 -
Bexon Primary School
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