Delansha Jn. Baptiste
Choiseul, St. Lucia
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in itel International industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Customer Service Specialist
Itel International
Vieux-Fort
04.2022 - 09.2022
- Updated account information to maintain customer records.
- Recorded account information to open new customer accounts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Increased efficiency and team productivity by promoting operational best practices.
- Assisted customers with opening accounts and signing up for new services.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Waitress
Country Breeze Creole Restaurant
Soufriere
11.2019 - 02.2022
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Folded napkins and prepared silverware set to provide adequate supply for host station.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Bartender
Gwen Se Moun La Bar
Soufriere
03.2018 - 09.2019
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
Education
School Certificate -
Choiseul Secondary School
La Fargue Choiseul 09.2013 - 07.2018
Skills
Social Media Management
undefinedCertification
Best Transfers, Itel International
Timeline
Best Transfers, Itel International
06-2022
Customer Service Specialist
Itel International
04.2022 - 09.2022
Negotiation,Equality, Diversity and Discrimination, Projext Management,Time Management, Social Media For Business, Workplace Health and Safety, Training - Springboard Caribbean
03-2022
Waitress
Country Breeze Creole Restaurant
11.2019 - 02.2022
Bartender
Gwen Se Moun La Bar
03.2018 - 09.2019
School Certificate -
Choiseul Secondary School
09.2013 - 07.2018
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