Desma Victor
Vieux Fort
Summary
Passionate Teacher with experience developing and implementing diverse curriculums covering a wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Teacher, Grade 1
Government Of Saint Lucia
2021.01 - Current
- Developed strong relationships with over 40 students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
Customer Service Representative
Norbell
2012.05 - 2012.08
- Resolved approximately 20 customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Agent
Caribbean Dispatch Services Limited
2010.06 - 2010.10
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Collaborated with team members to develop innovative solutions for complex customer problems.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Education
Bachelor of Science - Psychology
University of The West Indies
Open Campus10.2019
Skills
- Effective communication
- Differentiated instruction
- Multicultural education
- Collaborative learning
- Student needs assessment
- Behavior management
- Critical thinking
- Problem Solving
Affiliations
- Assistant coach of the Abilene Wildcats Track and Field Club-athletes' age range (5-19 years)
Certification
- Coaching, Caribbean Association of National Olympic Committees - May 2020-July 2020
- Teacher's training, Profuturo - April 2021-July 2021
- Teaching to Reach Boys, Ministry of Education, Saint Lucia- July 2023
- Inclusive Education, Ministry of Education, Saint Lucia-July 2023
Timeline
Teacher, Grade 1
Government Of Saint Lucia
2021.01 - Current
Customer Service Representative
Norbell
2012.05 - 2012.08
Customer Service Agent
Caribbean Dispatch Services Limited
2010.06 - 2010.10
Bachelor of Science - Psychology
University of The West Indies
- Coaching, Caribbean Association of National Olympic Committees - May 2020-July 2020
- Teacher's training, Profuturo - April 2021-July 2021
- Teaching to Reach Boys, Ministry of Education, Saint Lucia- July 2023
- Inclusive Education, Ministry of Education, Saint Lucia-July 2023
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