Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Emmlee Theophilus

Vieux Fort,St Lucia

Summary

My previous employment I work in a store over three years of experience as a cashier for china store. I can stock shelves and ensure the environment is kept clean and organize and possess the ability to function and efficiently am a technical support specialist with 1 year and 6 months of experience in troubleshooting solving customers inquiries and providing excellent customer service I have a proven track record or reducing customer satisfaction by satisfaction by quickly resolving technical issues. I am adept at troubleshooting hardware and software problem, product advice. Attentive Loan Specialist with background in assessing credit history data and finding appropriate solutions perfect for customer needs. Ready for new position where loan evaluation background can be best utilized.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Itel
Hawannorra International Airport Freezone, Saint Lucia
06.2022 - 11.2024
  • Updated the system with order specifics, customer details, preferences, and billing information.
  • Developed positive relationships with customers through friendly interactions.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with various technical issues via email, live chat, and telephone.
  • Installed and performed minor repairs to hardware, software, or peripheral equipment.
  • Troubleshoot customer inquiries related to software and hardware issues.
  • Met with applicants to obtain information for loan applications and answer questions about processes.
  • Assisted customers with questions or issues related to their existing loans or loan applications.
  • Assessed the feasibility of loan approval by reviewing financial histories, available credit, and current employment.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Cashier

China Store
Vieux Fort, Saint Lucia
09.2019 - 04.2021
  • Operated cash register efficiently and accurately, processed payments by cash
  • Resolved customer complaints professionally, according to company policy.
  • Directed trash removal and sanitation procedures to keep aisles and register areas organized.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient, and knowledgeable team members.
  • Welcomed customers, offering assistance in finding store items.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Answered customer questions and provided store information.
  • Stocked shelves with merchandise when needed.
  • Worked with cross-functional teams to achieve goals.

Education

Diploma - Information Technology Support

Alison
Usa
01-2024

Diploma - Business Administration

Alison
Usa
02-2023

CUSTOMER SERVICE AND SUPERVISORY COURSE -

Springboard Caribbean
Caribbean
12.2022

INTRODUCTION OF OFFICE ADMINISTRATION -

National skills development center
La ressource vieux fort, st lucia
12.2021

Some College (No Degree) - Google Project Management

Coursera
Usa

Some College (No Degree) - Basic Concepts of Digital Marketing

Alison
Usa

Some College (No Degree) - Introduction To Microsoft Excel

Coursera
Online

Skills

  • Customer service specialist
  • Quick learner
  • Organization skill
  • Teamwork
  • Solving problems
  • Typing and writing skills
  • Troubleshooting
  • Documentation review
  • Loan processing
  • Loan feasibility assessment
  • Payoff planning
  • Complete loan applications
  • Active listening
  • Excellent communication
  • Loan approval
  • Time management
  • Loan closing
  • Loan servicing
  • Product restocking
  • Basic math
  • Data entry
  • Payment processing
  • Ordering and stocking
  • Empathy and patience
  • Cash register systems

Languages

English, native

Certification

  • English - 3
  • Mathematics- 4
  • Office Administration - 2
  • Food And Nutrition- 3
  • Social And Studies- 3
  • Science - 4
  • Principle Of Business - 2

Timeline

Customer Service Representative

Itel
06.2022 - 11.2024

Cashier

China Store
09.2019 - 04.2021

Diploma - Information Technology Support

Alison

Diploma - Business Administration

Alison

CUSTOMER SERVICE AND SUPERVISORY COURSE -

Springboard Caribbean

INTRODUCTION OF OFFICE ADMINISTRATION -

National skills development center

Some College (No Degree) - Google Project Management

Coursera

Some College (No Degree) - Basic Concepts of Digital Marketing

Alison

Some College (No Degree) - Introduction To Microsoft Excel

Coursera

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Emmlee Theophilus