Girdisha Donatien
Castries,Saint Lucia
Summary
Highly skilled Agent with a background in managing complex transactions, negotiations and client relationships. Possess strong negotiation skills, ability to handle high-pressure environments and maintain confidentiality. Demonstrated success in building trustful relationships with clients, improving sales performance and ensuring customer satisfaction. Have contributed significantly to previous work environment through strategic planning and efficient problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Account Receivables Agent
KM2 Solutions
Gros Islet, Saint Lucia
01.2024 - 01.2025
- Managing customer accounts
- Ensuring timely payments, and maintaining accurate records of invoices and payments
- Processing payments
- Resolving discrepancies
Customer Service Sales Representative
KM2 Solutions
Castries, Saint Lucia
01.2021 - 01.2023
- Respond to Inquiries: Answer customer questions and address concerns via phone, email, or chat
- Resolve Issues: Troubleshoot problems, handle complaints, and find solutions to customer issues
- Provide Product/Service Information: Offer detailed information about products or services to help customers make informed decisions
- Ensure Customer Satisfaction: Focus on building positive customer relationships and ensuring customers feel valued and heard
- Document Interactions: Maintain accurate records of customer interactions, issues, and resolutions in the company's CRM system
- Escalate Issues: Know when to escalate complex issues to the appropriate team
- Promote Products/Services: Highlight the benefits of products or services to potential customers
- Identify Customer Needs: Understand customer needs and preferences to make appropriate recommendations
- Drive Sales: Contribute to meeting sales targets and quotas
- Handle Sales Transactions: Process sales, handle payments, and manage returns/exchanges
- Follow with Customers: Maintain customer contact to ensure satisfaction and build relationships
- Identify and Generate Leads: Identify potential customers and generate leads for the sales team
- Negotiate Prices and Terms: Negotiate prices and terms for sales agreements
- Collaborate with Teams: Work with sales, marketing, and other teams to achieve company goals
Restaurant Worker
Mama Rose Restaurant and Bar
Laborie, Saint Lucia
03.2016 - 03.2020
- Ensured the restaurant was clean in the mornings
- Ensured customers’ orders were recorded and set to the kitchen
- Served both customers and guests
- Prepared food ingredients and seasoned meat and fish for the restaurant's use
- Recorded every item bought and food item in the storeroom
Education
General Nursing - Bachelor of Science in Nursing
Sir Arthur Lewis Community College (SALCC)
Morne Fortune, Castries12-2026
High School Education -
Piaye Secondary School
Piaye, Laborie06.2013
Skills
1 Customer Service Excellence
- Demonstrated ability to respond to inquiries, resolve complaints, and ensure customer satisfaction in fast-paced environments
- Skilled in troubleshooting issues, finding solutions, and effectively handling customer complaints to maintain positive relationships
- Experience in identifying customer needs, driving sales, and promoting products/services to meet company goals, and sales targets
- Strong verbal and written communication skills, with an emphasis on active listening to understand customer concerns, and provide tailored solutions
- Knowledge of managing customer accounts, ensuring timely payments, and processing invoices with attention to detail
- Ability to collaborate effectively with colleagues in customer service, sales, and other departments to achieve common goals
- Proven ability to manage multiple tasks simultaneously while maintaining high-quality service, especially in fast-paced roles
- Focused on maintaining accurate records of customer interactions and transactions, ensuring efficient handling of information
Hobbies and Interests
- Cooking
- Baking
- Enjoying nature
- Volunteering
- Reading
Personal Information
Title: Customer Service Representative
Languages
English
First Language
French
Intermediate (B1)
B1
Timeline
Account Receivables Agent
KM2 Solutions
01.2024 - 01.2025
Customer Service Sales Representative
KM2 Solutions
01.2021 - 01.2023
Restaurant Worker
Mama Rose Restaurant and Bar
03.2016 - 03.2020
General Nursing - Bachelor of Science in Nursing
Sir Arthur Lewis Community College (SALCC)
High School Education -
Piaye Secondary School
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