Jaelle Mathurin
Customer Service Agent
Castries
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Customer Remote Agent role.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Bartender Supervisor
Carnival Cruise Line
08.2013 - 12.2024
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Stayed up-to-date on state laws regarding alcoholic beverage services and maintained 100% compliance for inspections.
Customer Service Representative
KM2 SOLUTIONS
11.2020 - 05.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Spa Attendant
Sandals Grande Saint Lucia
12.2011 - 01.2012
- Anticipated and addressed guests' service needs by reviewing daily spa appointments.
- Managed front desk by answering phones, scheduling appointments and greeting guests.
- Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
Education
Bar Operations Training - Hospitality Training Programme
Springboard
Massage Gros Islet 06.2013 - 07.2013
Certificate in Agriculture - General Agriculture
Sir Arthur Lewis Community College
Morne Fortune Castries 09.2010 - 09.2011
High School Diploma -
Castries Comprehensive Secondary School
Gros Islet Highway 09.2003 - 09.2008
Skills
Complaint resolution
Order fulfillment
Strategic sales knowledge
Professional telephone demeanor
Service standard compliance
Credit card processing
POS systems expert
Customer Relations
Product promotions
Client Service
Interpersonal communication skills
Systems and software programs
Customer service
Timeline
Customer Service Representative
KM2 SOLUTIONS
11.2020 - 05.2021
Bartender Supervisor
Carnival Cruise Line
08.2013 - 12.2024
Bar Operations Training - Hospitality Training Programme
Springboard
06.2013 - 07.2013
Spa Attendant
Sandals Grande Saint Lucia
12.2011 - 01.2012
Certificate in Agriculture - General Agriculture
Sir Arthur Lewis Community College
09.2010 - 09.2011
High School Diploma -
Castries Comprehensive Secondary School
09.2003 - 09.2008
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