Summary
Overview
Work History
Education
Skills
Timeline
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Javanna D'Auvergne

Castries

Summary

Dynamic and detail-oriented professional with extensive experience at Sugar Beach A Viceroy Resort, excelling in guest relations and event planning. Proven ability to anticipate guest needs and deliver personalized service, enhancing overall satisfaction. Skilled in travel arrangements and administrative organization, ensuring seamless operations and memorable experiences for clients.

Overview

7
7
years of professional experience

Work History

Butler

Sugar Beach A Viceroy Resort
08.2022 - Current
  • Maintained high standards of cleanliness and organization throughout the property, resulting in a consistently welcoming environment for residents and guests.
  • Coordinated travel arrangements for family members and guests, leading to hassle-free trips and enjoyable experiences.
  • Assisted with event planning and execution, ensuring successful gatherings that left lasting impressions on attendees.
  • Collaborated with other household staff members to ensure cohesive operation of all domestic matters.
  • Enhanced guest experiences by providing personalized and attentive services as per their preferences.
  • Maintained entire family's schedule and organized events.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Developed and implemented activities to improve clients' quality of life.
  • Execute all check in and check out processes in a time manner.
  • Providing personalize service to suit every guest need.
  • Booking all excursion, on or off property restaurant dinings.

Receptionist

Coconut Bay Beach Resort & Spa
10.2018 - 08.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.

Education

High School Diploma -

Choiseul Secondary School
La Farge, Choiseul

Skills

  • Discretion and confidentiality
  • Oral communication
  • Guest relations
  • Table setting
  • Menu planning
  • Travel arrangements
  • Guest needs anticipation
  • Personalized service
  • Administrative organization
  • Check in registration
  • Local activities recommendation
  • Planning events
  • Service arrangement
  • Multitasking and organization
  • Creative thinking
  • Customer service
  • Event planning
  • Data entry
  • Reliability
  • Multitasking
  • Time management
  • Decision-making
  • Client satisfaction
  • Task prioritization

Timeline

Butler

Sugar Beach A Viceroy Resort
08.2022 - Current

Receptionist

Coconut Bay Beach Resort & Spa
10.2018 - 08.2022

High School Diploma -

Choiseul Secondary School

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Javanna D'Auvergne