Open To Work
Jean-Claude Severin
Server
Marisule,Gros Islet
Summary
Productive individual with distinguished understanding of both fast-paced and fine dining restaurants, Skilled at increasing sales of specials and beverages with excellent salesmanship and success in handling over six tables at once. Committed to effective collaboration and excellent service, motivated individual with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level individual. Ready to help team achieve company goals.
Quote
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Jean-Claude Severin
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
Disney Cruise Line
05.2023 - Current
- Enhanced customer satisfaction by providing timely and attentive service to guests.
- Assisted servers in managing multiple tables efficiently, ensuring prompt delivery of orders.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Contributed to increased table turnover by quickly clearing and resetting tables after guests'' departure.
- Delivered exceptional guest service by anticipating needs and responding promptly to requests.
- Assisted in coordinating dining experiences, ensuring seamless operations during peak hours.
Waiter
Windjammer Landing Villa Beach Resort
10.2018 - 04.2023
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Delivered exceptional customer service while managing multiple tables in fast-paced environment.
- Collaborated with kitchen staff to ensure timely and accurate order deliveries.
HR Assistant (Trainee)
Castries Constituency Council
05.2017 - 06.2017
- Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Filed paperwork, sorted and delivered mail and maintained office organization.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Organized new employee orientation schedules for new hires.
- Assisted in recruitment processes, including scheduling interviews and managing candidate communications.
- Maintained employee records in HRIS, ensuring accuracy and confidentiality of sensitive information.
Inventory Clerk (Trainee)
Castries Constituency Council
05.2017 - 06.2017
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Kept up-to-date on store, shelf and order availability of products.
- Maintained inventory count, tracked usage and documented variances.
- Managed inventory records using advanced tracking software to ensure accuracy and efficiency.
- Conducted regular stock audits to identify discrepancies and maintain optimal inventory levels.
Front Desk Agent (Trainee)
Coco Resorts
05.2016 - 06.2016
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Used internal software to process reservations, check-ins and check-outs.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Supported daily front desk operations, ensuring seamless guest check-in and check-out processes.
- Managed reservation systems, optimizing room allocations for maximum occupancy.
Front Desk Agent (Trainee)
The Landings Resorts
05.2015 - 06.2015
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Used internal software to process reservations, check-ins and check-outs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered customer telephone calls promptly and appropriately handled needs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Used internal software to process reservations, check-ins and check-outs
- Assisted guests with inquiries and concerns, enhancing overall customer satisfaction.
- Collaborated with housekeeping to maintain cleanliness standards and timely room readiness.
Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
RemoteOn-SiteImportant To Me
Healthcare benefitsWork-life balancePaid time offPaid sick leaveCareer advancementPersonal development programsEducation
High School Diploma -
Centre For Adolescent Renewal And Education
Anse La RayeHigh School Diploma -
Babonneau Secondary School
BabonneauSkills
- To-go order preparation
- Food spoilage prevention
- Food and Beverage Service
- Menu Memorization and Presentation
- Exceptional customer service
- Strong work ethic
- Guest engagement
- Customer service
Accomplishments
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
Certification
Customer Service Training (Yearly) 2019-2022
Level 2 Award in Food Safety, Sanitation Standards & HACCP
VTCT LEVEL 2 Certificate in Hospitality Industry Skills- Food Service
Professional Image & Induction Training
Employee Of The Month
Additional Information
I am a hard working, motivated and enthusiastic individual with a proven track record in the hospitality industry. I always strive to achieve the highest standard possible, at my given task and in any situation. I am accustom to working in a challenging and fast-paced environment, particularly when dealing with multiple customers at the same time. Respectful and determined individual, I am very friendly and honest with both positive personality and positive attitude towards my work and others. I consider myself as a trustworthy, well-mannered and disciplined individual.
References
Mrs. Loraine Mitille
Coordinator
C.A.R.E Anse La Raye
Tel: 758-451-4889/758-720-1536
Mrs.Cheryl Buscette
Supervisor
Windjammer Landings Resorts
Tel:758-712-2530
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Timeline
Server
Disney Cruise Line
05.2023 - Current
Waiter
Windjammer Landing Villa Beach Resort
10.2018 - 04.2023
HR Assistant (Trainee)
Castries Constituency Council
05.2017 - 06.2017
Inventory Clerk (Trainee)
Castries Constituency Council
05.2017 - 06.2017
Front Desk Agent (Trainee)
Coco Resorts
05.2016 - 06.2016
Front Desk Agent (Trainee)
The Landings Resorts
05.2015 - 06.2015
High School Diploma -
Centre For Adolescent Renewal And Education
High School Diploma -
Babonneau Secondary School