Jean-Claude Severin
Gros-Islet,Marisule
Summary
Productive individual with distinguished understanding of both fast-paced and fine dining restaurants, Skilled at increasing sales of specials and beverages with excellent salesmanship and success in handling over six tables at once. Committed to effective collaboration and excellent service, motivated individual with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level individual. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
1
1
Certificate
2
2
Languages
Work History
Server
Disney Cruise Line
05.2023 - Current
- Enhanced customer satisfaction by providing timely and attentive service to guests.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Contributed to increased table turnover by quickly clearing and resetting tables after guests'' departure.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Waiter
Windjammer Landing Villa Beach Resort
10.2018 - 04.2023
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
HR Assistant (Trainee)
Castries Constituency Council
05.2017 - 06.2017
- Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Filed paperwork, sorted and delivered mail and maintained office organization.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Organized new employee orientation schedules for new hires.
Inventory Clerk (Trainee)
Castries Constituency Council
05.2017 - 06.2017
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Kept up-to-date on store, shelf and order availability of products.
- Maintained inventory count, tracked usage and documented variances.
Front Desk Agent (Trainee)
Coco Resorts
05.2016 - 06.2016
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Used internal software to process reservations, check-ins and check-outs.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Front Desk Agent (Trainee)
The Landings Resorts
05.2015 - 06.2015
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Used internal software to process reservations, check-ins and check-outs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered customer telephone calls promptly and appropriately handled needs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Used internal software to process reservations, check-ins and check-outs
Education
High School Diploma -
Centre For Adolescent Renewal And Education
Anse La RayeHigh School Diploma -
Babonneau Secondary School
BabonneauSkills
- To-go order preparation
- Food spoilage prevention
- Food and Beverage Service
- Menu Memorization and Presentation
Accomplishments
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
Additional Information
I am a hard working, motivated and enthusiastic individual with a proven track record in the hospitality industry. I always strive to achieve the highest standard possible, at my given task and in any situation. I am accustom to working in a challenging and fast-paced environment, particularly when dealing with multiple customers at the same time. Respectful and determined individual, I am very friendly and honest with both positive personality and positive attitude towards my work and others. I consider myself as a trustworthy, well-mannered and disciplined individual.
Certification
Customer Service Training (Yearly) 2019-2022
Level 2 Award in Food Safety, Sanitation Standards & HACCP
VTCT LEVEL 2 Certificate in Hospitality Industry Skills- Food Service
Professional Image & Induction Training
Employee Of The Month
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Write It, Shoot It, Publish It, Crochet It, Sauté It, Whatever, JUST MAKE IT COUNT.
JeanClaude Severin
References
Mrs. Loraine Mitille
Coordinator
C.A.R.E Anse La Raye
Tel: 758-451-4889/758-720-1536
Mrs.Cheryl Buscette
Supervisor
Windjammer Landings Resorts
Tel:758-712-2530
Timeline
Server
Disney Cruise Line
05.2023 - Current
Waiter
Windjammer Landing Villa Beach Resort
10.2018 - 04.2023
HR Assistant (Trainee)
Castries Constituency Council
05.2017 - 06.2017
Inventory Clerk (Trainee)
Castries Constituency Council
05.2017 - 06.2017
Front Desk Agent (Trainee)
Coco Resorts
05.2016 - 06.2016
Front Desk Agent (Trainee)
The Landings Resorts
05.2015 - 06.2015
High School Diploma -
Centre For Adolescent Renewal And Education
High School Diploma -
Babonneau Secondary School
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