JEANMAL JORDAN WEEKS
Castries
Summary
To make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience. Diligent and dedicated Butler with 3 years of experience in Guest Service management. Exemplary communication and administrative skills. Offering demonstrated 5-year history of anticipating employer needs and keeping affairs organized.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Butler
Mediterranean Shipping Company (MSC Cruise)
12.2019 - 12.2022
- Preparing/serving various cocktails, beers, wines, juices etc
- Entering logistics of daily sales and transactions
- Ensuring health protocols for both onboard and USPH (United States Public Health) are being executed
- Maintaining and upkeep of guest lounges
- Weekly/Monthly inventory on supplies, utensils, and stock
- Prepare garnishes, finger foods, and glassware for special events.
- Speak to guests.
- Enhanced guest experiences by providing personalized and attentive services as per their preferences.
- Maintained high standards of cleanliness and organization throughout the property, resulting in a consistently welcoming environment for residents and guests.
- Assisted with event planning and execution, ensuring successful gatherings that left lasting impressions on attendees.
- Coordinated travel arrangements for family members and guests, leading to hassle-free trips and enjoyable experiences.
- Trained junior staff members in various aspects of butler service, enhancing their skills and improving overall team performance.
- Handled confidential personal information with discretion and sensitivity, preserving trust between employer and employee.
- Provided exceptional childcare support by supervising daily activities and maintaining a nurturing environment for children in residence.
- Facilitated smooth transitions during relocation periods by overseeing packing/unpacking processes as well as organizing and setting up new living spaces.
- Inspected all cleaning and household tasks for alignment with quality standards.
- Arranged for extra bedding, linens, towels and furniture to satisfy guests.
- Maintained entire family's schedule and organized events.
- Participated in team meetings and staff training sessions.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
Tour Guide
Holiday Adventures Ltd.
10.2018 - 10.2019
- Executing daily sales, marketing various tours that the company offers
- Accompanying guest during tours
- Communicating with onboard personnel to execute embarkation/disembarkation.
Warehouse Attendant
Renwick and Company Ltd.
12.2016 - 03.2017
- Load palettes with goods for deliveries
- Deliver goods to retail establishments
- Upkeep of the warehouse and goods.
Pump Attendant
Rubis Soufriere Service Station
06.2016 - 09.2016
- Tending to customers request on the various fuels that the company provides
- Providing windscreens cleaning, offering advice to customers on choosing their specific oils and automotive.
Receptionist / Sales Representative
RFI 102.1 fm
08.2015 - 01.2016
- Keeping record of business accounts and also accounts of the business' fellow customers
- Collecting revenue from customers and depositing it to bank
- Creating corresponding accounts rendering great customer service.
Steward
Stonefield Estate Resort
09.2012 - 09.2013
- To ensure that cooking areas and equipment are sanitized and in good repair for food preparation
- Also receiving and placing of goods in their proper storage places
- Ensure that buffet and dining areas are cleared after customers leave.
Porter
Eroline Foods Ltd
10.2011 - 07.2012
- Load out goods from distributive company trucks
- Carry goods in/out of store room and to/from store
- Make record of what has been received and what is needed by merchandiser within.
Education
C.A.R.E (Centre for Adolescent Renewal & Education)
01.2015
Entrepot Secondary School
01.2009
Skills
- Security measures
- Menu Planning
- Housekeeping services
- Administrative organization
- Guest Relations
- First Aid Training
- Travel Arrangements
- Discretion and Confidentiality
- Team Supervision
- Answering Phones
- Administrative Support
- Event Setup
- Customer Service
- Light Housekeeping
- Event Planning
- Attention to Detail
- Problem-solving aptitude
- Public Speaking
- Multitasking and Organization
- Adaptability
- Analytical Skills
- Excellent Communication
- Activity Planning
- Inventory Management
- Teamwork and Collaboration
- Professionalism
- Creative Thinking
- Multitasking
- Project Planning
- Interpersonal Skills
- Problem-solving abilities
- Time management abilities
- Written Communication
- Problem-Solving
Special Training And Achievements
- Fire Fighting Safety and Prevention
- Public Health/USPH Training Certification
- Safety Onboard Training
- Basic Safety Training (SOLAS)
- Security Awareness Training as a Seafarer
Certification
- Food and Beverage Management
- CCSLC
Languages
French Creole
Advanced (C1)
Timeline
Butler
Mediterranean Shipping Company (MSC Cruise)
12.2019 - 12.2022
Tour Guide
Holiday Adventures Ltd.
10.2018 - 10.2019
Warehouse Attendant
Renwick and Company Ltd.
12.2016 - 03.2017
Pump Attendant
Rubis Soufriere Service Station
06.2016 - 09.2016
Receptionist / Sales Representative
RFI 102.1 fm
08.2015 - 01.2016
Steward
Stonefield Estate Resort
09.2012 - 09.2013
Porter
Eroline Foods Ltd
10.2011 - 07.2012
C.A.R.E (Centre for Adolescent Renewal & Education)
Entrepot Secondary School