JOSETTE OSMAN
Castries, Saint Lucia
Summary
Motivated and service oriented professional with over five years of experience delivering exceptional support in fast-paced environments. Proven ability to communicate effectively, resolve issues efficiently, and build positive client relationships through empathy and professionalism. Skilled in managing high volume inquiries, de-escalating complaints, and maintaining service standards that enhance customer satisfaction and loyalty. Committed to representing organizations with integrity and care.
Overview
7
7
years of professional experience
Work History
Technical Support Specialist
Itel
01.2022 - 07.2025
- Delivered troubleshooting and repair assistance to installers and customers via telephone.
- Handled frequently asked questions concerning product features and billing.
- Recorded client communications to streamline resolution processes.
- Supplied technical products for customer utilization.
Customer Care Representative
Ojo Labs
03.2021 - 12.2021
- Facilitated connections between home buyers and real estate partners.
- Responded to inquiries regarding company offerings.
- Counseled clients on market conditions, pricing strategies, and mortgage options.
- Supported clients in identifying suitable homes for their requirements.
Inventory Clerk
Island Distribution
09.2020 - 05.2021
- Conducted regular stock counts to ensure accurate inventory records.
- Optimized storage systems through systematic stock labeling.
- Generated detailed documentation on inventory status, consumption, and modifications.
- Ensured products are properly stocked and stored In designated locations and maintained the cleanliness of storage areas.
Pharmaceutical sales representative
Go Answer
07.2018 - 01.2019
- Edited customer details to ensure data accuracy.
- Explained chemical properties, functionalities, adverse reactions, and interaction risks.
- Conducted evaluations and offered constructive feedback.
- Marketed and sold designated pharmaceutical products.
Education
High School Diploma -
Micoud Secondary School
micoud07.2018
Skills
- Troubleshooting Skills
- Computer Literate
- Ability to Work in a Team
- Data Entry
- Multitasking Skills
- Effective Listening
Timeline
Technical Support Specialist
Itel
01.2022 - 07.2025
Customer Care Representative
Ojo Labs
03.2021 - 12.2021
Inventory Clerk
Island Distribution
09.2020 - 05.2021
Pharmaceutical sales representative
Go Answer
07.2018 - 01.2019
High School Diploma -
Micoud Secondary School
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