JURIANA JN BAPTISTE
Gros Islet
Summary
Dynamic professional with extensive experience at Bank of Saint Lucia, excelling in customer service and financial operations. Proven ability to build rapport with clients and enhance customer satisfaction. Skilled in strategic planning and analytical problem-solving, consistently delivering results that drive business growth and improve service efficiency.
Overview
16
16
years of professional experience
Work History
Administrative Assistant II, Administrative Assistant I, Customer Service Assistant, Teller
Bank of Saint Lucia
05.2016 - Current
- Receive and review all valuation request forms from branches for completeness as per established standards.
- Prepare engagement letters for commissioning of appraisal reports in keeping with ECCB's & BOSL Prudential Valuation Guidelines Standards.
- Follow up with all quantity surveyors and valuation surveyors for updates and ensure completion in a timely manner.
- Communicate deficiencies to appraisers and ensure submission in a timely manner.
- Collect and maintain records of all documentation that originates from or is received by the Valuations Unit.
- Assign valuation reports to the appraisal reviewers and assign cost estimates and progress reports to the evaluators for review.
- Supervise the department to ensure all reports are reviewed and disseminated in a timely manner.
- Delegate daily duties to the clerical assistant for smooth functioning of the department.
- Ensure all issues/complaints from customers, loan officers and surveyors are dealt with effectively and efficiently.
- Verify the contents of all reports coming in to the department and provide feedback to the appraisers.
- Prepare monthly, bi-annually and annually reports to the Senior Manager - Recoveries and Valuations Unit.
- Prepare annual report to be submitted to ECCB.
- Verify invoices against reports submitted from appraisers.
- Prepare managers cheques to appraisers for valuation payments on a monthly basis.
Customer Service Representative
Courts St Lucia
05.2014 - 12.2014
- Welcome customers by greeting them; offering them assistance.
- Direct customers by escorting them around store and often suggesting items.
- Advise customers by providing information on products.
- Assist customers in making informed choices by building their confidence and providing recommendations.
- Document sales by creating or updating customer profile records.
- Provide customer with their item/s after paying at the cashier area or ensure customer receives their item/s if bought on hire purchase through delivery.
- Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
- Contributes to team effort by accomplishing related results as needed.
Verification Clerk
Courts St Lucia
11.2013 - 12.2013
- Verify customers' documents before a hire purchase transaction is approved.
- Ensure that documents are up to date (not less than 3 months or not expired) for example: form of identification (ID card, Passport and Driver's License), utility bill, job letters, salary slips, receipts, etc.
- Conduct a thorough investigation on customers previous accounts (if any) to ensure customer has a good paying history.
- Inform customers on documents to bring in for a first time hire purchase transaction.
- Confirm customer's employment if they are employed.
- Verify customers' references (relative and friend).
- Liaise with Sanction Manager and provide regular feedback.
Customer Satisfaction Surveyor
Windward and Leeward Brewery
06.2013 - 07.2013
- Conduct a Customer Satisfaction Survey.
- Meet target of the sample size identified.
- Accurately document all required information and other vital data from the customers as outlined in survey.
- Create spreadsheet to input data, code questionnaires efficiently and accurately input data in spreadsheet.
- Analyze data collected from field.
- Liaise with Customer Service Representatives and the various distributors.
- Provide regular feedback to the National Sales Manager.
Assistant Secretary (Summer Jobs)
Morne Bakery Ltd
12.2010 - 01.2013
- Paid suppliers.
- Sorted out and filed bills.
- Prepared financial reports.
Accountant Payables Assistant
Sugar Beach, A Viceroy Resort
03.2010 - 03.2010
- Filed invoices.
- Prepared cheques.
- Paid suppliers.
- Learnt about the company's accounting software.
Education
Diploma - Financial Management
International Business Management Institute
05.2025
Master's Degree - Business Administration
Liverpool John Moores University
UK08.2026
Bachelor's Degree - Banking and Finance
University of The West Indies - Global Campus
10.2024
ACCA - undefined
Light Sparc Training
Saint Lucia12.2019
Associate's Degree - Business Administration
Sir Arthur Lewis Community College
06.2013
CXC Level - undefined
Soufriere Comprehensive Secondary School
07.2011
Skills
- Business Development
- Strategic Planning
- Financial Skills
- Analytical Skills
- Excellent Customer Service
- Building Rapport with Customers
- Networking
- Teamwork and Leadership Skills
Accomplishments
- Honors Roll, University of the West Indies - Global Campus
- Dean's List, Sir Arthur Lewis Community College
- Soufriere Comprehensive Secondary School: Honors Roll (5 years)
- Merit Badge (5 years)
- Class Prefect (2 years)
- Most Outstanding Award, Graduation Ceremony, 2011
- Most Academic Award, Graduation Ceremony, 2011
Timeline
Administrative Assistant II, Administrative Assistant I, Customer Service Assistant, Teller
Bank of Saint Lucia
05.2016 - Current
Customer Service Representative
Courts St Lucia
05.2014 - 12.2014
Verification Clerk
Courts St Lucia
11.2013 - 12.2013
Customer Satisfaction Surveyor
Windward and Leeward Brewery
06.2013 - 07.2013
Assistant Secretary (Summer Jobs)
Morne Bakery Ltd
12.2010 - 01.2013
Accountant Payables Assistant
Sugar Beach, A Viceroy Resort
03.2010 - 03.2010
ACCA - undefined
Light Sparc Training
Associate's Degree - Business Administration
Sir Arthur Lewis Community College
CXC Level - undefined
Soufriere Comprehensive Secondary School
Diploma - Financial Management
International Business Management Institute
Master's Degree - Business Administration
Liverpool John Moores University
Bachelor's Degree - Banking and Finance
University of The West Indies - Global Campus
Community Service & Volunteer Work
Tabernacle Baptist Church Youth Ministry, Treasurer, 2011-01, 2012-12, Keeps records of club's finances., Banks proceeds made from fund-raising activities., Keeps members of the club informed of the finances of the club every month at monthly meetings.
References
- Keitha Leon, Branch Manager, Bank of Saint Lucia (Bridge Street),
keitha.leon@bankofsaintlucia.com, (758) 285-4658
- Natasha Pascal, Past Assistant Manager - Operations (BOSL),
Entrepreneur - Safe Space Consultancy Service, natasha.pascal@gmail.com, (758) 722-4460