Open To Work
Hi, I’m
Kazia Vernelle Modeste
Vieux Fort
Work Preference
Summary
Motivated and personable professional with extensive customer service experience. Passionate about delivering exceptional service, fostering positive interactions, and achieving results in fast-paced environments. Energetic, goal-oriented, and dedicated to making meaningful contributions. Proven track record of exceeding customer expectations and driving business success.
Overview
11
years of professional experience
Work History
UnicomerMarisule, Gros Islet
Contact Center Agent
10.2025 - Current
Job overview
- Handled high-volume inbound calls, addressing customer inquiries and resolving issues to maintain service excellence.
- Utilized internal knowledge base and CRM systems to effectively resolve customer inquiries and improve overall customer experience.
- Guided and supported new agents through training programs, promoting teamwork and collaboration.
- Analyzed existing workflows and introduced enhancements that significantly improved call handling efficiency and reduced customer wait times.
- Implemented streamlined communication processes in partnership with cross-functional teams to drive improvements in customer satisfaction scores.
- Investigated and addressed complex customer service challenges referred by sales and service teams to strengthen client relationships.
- Evaluated call interactions against established company standards to guarantee superior quality in customer communications.
Itel BPO Call Centre
Customer Service Representative
04.2022 - 10.2024
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sandals Regency Spa and Golf CourseLa Toc, Castries
Housekeeper
12.2021 - 04.2022
Job overview
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
National Farmers and General Workers Co-Operative Credit UnionVieux Fort, Saint Lucia
Teller
07.2019 - 09.2020
Job overview
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Real Foods Inc. (KFC)Vieux Fort, Saint Lucia
Trainer
04.2015 - 05.2019
Job overview
- .
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
Education
Cambridge International ExaminationVieux Fort, Saint Lucia
A 'Level Department from Accounting, Management of Business, General paper
University Overview
- Accounting: Grade D
- Management of Business: Grade C
- General paper: Grade B
Vieux Fort Comprehensive SecondaryVieux Fort
CXC General Proficiency from English Language, Principles of Accounts, Office Administration, Principles of Business, Integrated Science, Social Studies, Mathematics
University Overview
- English Language: Two
- Principles of Accounts: One
- Office Administration: One
- Principles of Business: One
- Integrated Science: Two
- Social Studies: Two
- Mathematics: Three
Skills
- Active listening
- Exceptional customer service
- Professionalism and courtesy
- Excellent time management skills
- Strong work ethic
- Critical thinking
- Data entry
References
- Kymberly, Smith, Client Advisor, +1 (758) 725-9550, Automotive BDC
- Tonya, Tobierre, Lecturer, +1 (758) 719-0558, Sir Arthur Lewis Community college
Certification
- Computer Applications Certificate- Sir Arthur Lewis Community College -
Communication
Teller manual project at National Farmers and General Workers Cooperative Credit Union, April 2020. This was an individual work from home project.
Timeline
Contact Center Agent
Unicomer
10.2025 - Current
Customer Service Representative
Itel BPO Call Centre
04.2022 - 10.2024
Housekeeper
Sandals Regency Spa and Golf Course
12.2021 - 04.2022
Teller
National Farmers and General Workers Co-Operative Credit Union
07.2019 - 09.2020
Trainer
Real Foods Inc. (KFC)
04.2015 - 05.2019
Cambridge International Examination
A 'Level Department from Accounting, Management of Business, General paper
Vieux Fort Comprehensive Secondary
CXC General Proficiency from English Language, Principles of Accounts, Office Administration, Principles of Business, Integrated Science, Social Studies, Mathematics