Keisha Louise
Gros Islet
Summary
I am a 29-year-old from the north of the island, driven and dedicated to delivering excellent customer service. A quick learner with strong communication skills, always striving to improve and provide the best customer experience. Passionate about helping others and ensuring smooth interactions.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
1888 GoAnswer Call Center
10.2022 - 10.2024
- Responded to customers via calls , emails and chat for order status , payment processing and assistance completing an order via the online platform .
- Reaching out to customers to inform them about new products and promotions to increase our sales
- Verifying that the customer's order matches their prescription and contacting the doctor to confirm it, ensuring the customer receives the correct prescribed lenses. Please note that this company sells glasses and contact lenses (both prescription and non-prescription) at www.lensdirect.com."
Customer Service Representative
KM2 Solutions
02.2021 - 09.2022
- Assist customers in navigating the website, making payments, and completing bookings.
- Resolve disputes between customers and property owners by clarifying policies such as check-in/out times, no-smoking rules, and other guidelines.
- Complete bookings on behalf of customers who are unable to do so.
- Follow up with customers about their experience and inform them of ongoing promotions.
Universal Freight Services
Wayne Monrose
03.2017 - 01.2021
- Worked with U.S. freight forwarders to manage cargo documents and track urgent shipments.
- Communicated with customs to check on cargo arrivals, delays, and updates.
- Prepared customs documents for customers to clear their goods.
- Assisted customers via phone and email with shipment updates, payments, and resolving any issues.
Cleaner & Baby Sitter
Freelance Jobs
01.2015 - 01.2016
Education
Customer Service
KM2
Castries, Saint LuciaCXC
Castries Comprehensive Secondary SChool
Castries, Saint LuciaCustomer Service Training
Youth Economy Agency SL
Castries, Saint Lucia01-2025
Customs Classification
NRDF
Castries01-2018
Skills
- Excellent communication (phone, email, and in-person)
- Strong attention to detail and accuracy
- Building and maintaining customer relationships
- Data entry and documentation management
- Scheduling and coordinating shipments/orders
- Processing payments and order tracking
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Website navigation and troubleshooting assistance
- Patience and empathy when assisting customers
- Strong teamwork and collaboration
Hobbies
Gardening.
Reading and health .
Cooking and baking.
DIY crafting.
Spending time with Jesus , prayer .
Timeline
Customer Service Representative
1888 GoAnswer Call Center
10.2022 - 10.2024
Customer Service Representative
KM2 Solutions
02.2021 - 09.2022
Universal Freight Services
Wayne Monrose
03.2017 - 01.2021
Cleaner & Baby Sitter
Freelance Jobs
01.2015 - 01.2016
Customer Service
KM2
CXC
Castries Comprehensive Secondary SChool
Customer Service Training
Youth Economy Agency SL
Customs Classification
NRDF
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