Kershel St.Brice
Gros Islet,Saint Lucia
Summary
Results-driven professional with extensive experience at National Insurance Corporation, excelling in debt collection and customer service. Strong communicator dedicated to achieving optimal outcomes.
Overview
11
11
years of professional experience
Work History
Debt Collections Officer
National Insurance Corporaton
Castries, St Lucia
04.2025 - Current
- Coordinated with legal departments for accounts requiring further action.
- Accepted and processed customer payments and applied toward account balances.
- Resolved disputes and negotiated settlements to satisfy all parties involved.
- Monitored debtor accounts for changes in status or payment arrangements.
- Analyzed debtor financial situations to propose realistic repayment solutions.
- Applied analytical skills to prioritize accounts based on collectability.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Recorded information about status of collection efforts.
- Drafted letters informing customers about their delinquent accounts and outlining available options for resolving them.
- Followed up on payment arrangements made with customers to ensure timely payments were received.
- Employed persuasive communication skills to encourage prompt debt repayment.
- Maintained accurate records of collection activities in database system.
- Answered customer questions regarding account discrepancies or problems.
- Negotiated repayment plans with customers to resolve debt issues.
- Communicated with clients to provide updates on account recovery status.
Claims Query Officer
National Insurance Corporaton
Castries , St Lucia
02.2025 - 03.2025
- Review and resolve claimant queries, including issues regarding payment delays, eligibility, documentation, and status updates.
- Access and update internal case management systems with accurate and up-to-date claimant information.
- Interpret and apply Social Security policies and procedures to determine appropriate outcomes for queries.
- Liaise with other departments or agencies when necessary to resolve complex cases.
- Provide claimants with clear guidance on required documents, appeal procedures, and next steps.
- Maintain confidentiality, and adhere to data protection regulations at all times.
Customer Service Officer
National Insurance Corporation
Castries, St. Lucia
01.2021 - 02.2025
- Selected to assist in training new customer service representatives during a one-week onboarding period, providing guidance on company systems, customer interaction techniques, and service protocols.
- Supported a smooth integration of new staff into the team by offering hands-on support and sharing best practices for customer satisfaction and issue resolution.
- Acted as a point of contact for questions during the training period, contributing to a positive and collaborative team environment.
- Analyze and interpret the NIC Act and Regulations.
- Conduct interviews with customers/employees when applying for pension benefits.
- Internal and external, attend to visitors and handle routine enquires.
- Conduct registration of employees, employers, self-employed and voluntary contributors.
- Issue letters for Electoral Department for processing of national ID cards.
- Issue letters for the Immigration Department for processing of passports.
- Refer written assignments to investigating officers for action.
- Liaise with stakeholders when information is requested about the NIC regulations.
- Prepare monthly productive reports and provide information for annual reports.
Long Term Claims Processing Clerk
National Insurance Corporation
Castries, St. Lucia
08.2021 - 10.2021
- Calculate new retirement benefit claims.
- Update calculations on new retirement benefit claims.
- Calculate estimates on request for new retirement benefit claims.
- Analyze investigative reports on new invalidity benefit claims.
- Calculate stop payments on benefit claims coming to an end.
- Prepare monthly productive reports and provide information for annual reports.
Claims Payment Clerk
National Insurance Corporation
Castries, St. Lucia
08.2016 - 10.2021
- Pay out benefit claims.
- Handle telephone communications and handle routine enquires.
- Post benefit cheque payments to employers.
- Post benefit statement to employers.
- Pay out pension benefit payments monthly.
- Prepare monthly productive reports and provide information for annual reports.
Data Entry Clerk
National Insurance Corporation
Castries, St. Lucia
10.2014 - 08.2016
- Data entry of the NIC contributions.
- Answer Calls.
- Recording and Filing.
Education
MBA - Executive Project Management
FormatoEducativo-Business School of Spain
04.2025
BSc - Management Studies Marketing (Hons)
The University of The West Indies
01.2022
Skills
- Team collaboration
- Project management
- Conflict resolution
- Presentation Skills
- Collections strategy
- Debt collection
- Task prioritization
- Customer Service
- Organizational Skills
- Microsoft Office Suite
- Data Analysis
- Consumer Insights
- Canva
- Time Management
- Team Collaboration
- Effective communication
Affiliations
- Member of the Saint Lucia NIC Toastmasters Club
References
- Mr. Trevor Constantine, 1(758) 720-9137, Retired Probation Officer, Ministry of Legal Affairs, Home Affairs and National Security. Probation and Parole Services Department.
- Mrs. Joele Auguste-Alexander, 1(758) 714-3207, Communications Officer, National Insurance Corporation
Timeline
Debt Collections Officer
National Insurance Corporaton
04.2025 - Current
Claims Query Officer
National Insurance Corporaton
02.2025 - 03.2025
Long Term Claims Processing Clerk
National Insurance Corporation
08.2021 - 10.2021
Customer Service Officer
National Insurance Corporation
01.2021 - 02.2025
Claims Payment Clerk
National Insurance Corporation
08.2016 - 10.2021
Data Entry Clerk
National Insurance Corporation
10.2014 - 08.2016
MBA - Executive Project Management
FormatoEducativo-Business School of Spain
BSc - Management Studies Marketing (Hons)
The University of The West Indies
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