Kimani Pierre

• Trained team members to confidently manage inbound construction leads over the phone.
• Facilitated role-playing and call shadowing sessions to enhance objection handling skills.
• Assisted in writing scripts for effective communication during client interactions.

• Identified and engaged potential clients, coordinating meetings with Sales Managers.
• Facilitated backend support by scheduling discussions at tradeshows and conferences.
• Participated in weekly executive leadership meetings to assess progress toward goals.
• Organized meetings between senior management and prospective customers to enhance partnerships.
• Provided comprehensive virtual support in Health & Wellness industry operations.
• Managed inbound and outbound communications via phone and email to ensure consistent messaging.
• Responded to customer inquiries, resolving issues with professionalism and timeliness.

• Maintained accurate records of all sales activities using CRM software systems.
• Managed real estate accounts in targeted markets, onboarding agents for seamless integration.
• Conducted outreach to potential clients and agents, driving sales through effective connections.
• Collaborated with the team to enhance engagement through strategic communication and follow-ups.
• Recruited new account executives to strengthen the sales team.
• Assisted in script writing and facilitated meetings to implement process changes.

Promoted zip code sponsorships and encouraged adoption of mobile app.

• Connected buyers and sellers with top local real estate agents for optimal service.

• Boosted lead conversion rates through management of high-volume outbound calls and client communications.
• Enhanced efficiency by leading Inside Sales team in training programs and performance monitoring.
• Coordinated property showings while maintaining schedules for real estate agents.
• Elevated customer experience by developing strong relationships with clients.
• Optimized resource allocation through preparation of employee schedules.
• Maintained accurate records of client interactions and preferences within CRM system.
• Created detailed KPI reports, conducting coaching sessions to improve team performance.
• Recruited and hired new Inside Sales agents to strengthen the team.

• Engaged customers through phone interactions to resolve inquiries and concerns.
• Qualified leads by making 150-250 outbound calls daily, transferring live calls, and updating CRM records.
• Achieved second place among 200 employees, contributing to $55 million revenue growth.
• Facilitated customers' homebuying journeys by connecting them with real estate agents and partners.