Kindrana Emmanuel
Customer Service Representative
Castries
Summary
Dedicated and customer-focused Customer Service Representative with several years of experience handling inbound and outbound calls, resolving customer complaints, and maintaining high service standards. Strong communicator who works well independently and in team environments. Proven ability to remain calm under pressure while delivering efficient and professional service.
Overview
4
4
years of professional experience
7
7
Certifications
Work History
Restaurant Team Member – Customer Service
Real Foods
01.2018
- Provided excellent customer service in a fast-paced environment
- Managed cash register and handled cash transactions accurately
- Prepared, cooked, and packaged food according to quality standards
- Maintained sanitation, health, and safety standards
- Restocked food items and monitored inventory levels
- Operated grills, fryers, and other large-volume cooking equipment
Customer Service Representative
Goanswer
01.2023 - 01.2025
- Answered incoming calls and made outbound calls to customers
- Assisted customers with transactions and account inquiries
- Provided accurate information regarding products and services
- Responded to and resolved customer complaints efficiently
- Ensured customer satisfaction and positive brand representation
Customer Service Representative / Funding Assistant
KM² Solutions
01.2021 - 01.2022
- Handled high volumes of inbound and outbound customer calls
- Resolved customer inquiries and complaints professionally
- Verified loan contract documents and customer employment
- Calculated income using paystubs and bank statements
- Completed customer confirmation and verification calls
- Maintained confidentiality and accuracy in all documentation
Education
Ciceron Secondary School
Castries, Saint Lucia01.2016
Certification
International & National Diploma in Bartending
Timeline
Customer Service Representative
Goanswer
01.2023 - 01.2025
Customer Service Representative / Funding Assistant
KM² Solutions
01.2021 - 01.2022
Restaurant Team Member – Customer Service
Real Foods
01.2018
Ciceron Secondary School