KURSHIANA CHARLERY
Castries,Saint Lucia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Data Entry Clerk
StolenTime by Rendezvous
11.2021 - Current
- Transfer information on paper on to the computer
- Update existing databases with new information
- Take customer, client, or patient details to add to a database
- Create spreadsheets and run reports on data
- Regularly back up data to make sure nothing is lost
- Process invoices
- Organize paperwork and follow data confidentiality processes
- Prepare month end reconciliation
- Monthly stock.
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
- Supported various departments with ad hoc data entry requests, enabling them to make informed decisions based on accurate information.
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
Customer Service Representative
Solar Dynamics EC LTD.
04.2019 - 10.2019
- Provide information about products and services
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Review or make changes to customer account
- Take orders, determine charges, and oversee billing or payments.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Medical Administrative Clerk
Nagico Insurances
05.2017 - 10.2017
- Provide Administrative Support to the Medical Department
- Assists with the preparation of individual medical proposals and Policy contract documents for plans issued by St. Lucia for delivery to clients/agents/brokers.
- Assists direct clients with new medical coverage including conducting interviews to determine the nature of medical coverage required.
- Arranges appointments with healthcare professionals for Medical Assessment after a proposal has been accepted and approved.
- Assists with the preparation of Individual Medical Insurance proposals.
- Applies and issues cheques in the system, and sends cheques to clients, agents, brokers, and providers.
- Submits cheque stubs to Head office.
- Prepares pickup forms for cheque disbursement to brokers and agents.
- Prepares cover notes for cheque disbursement to healthcare providers.
- Prepares coverage letters requested by clients and brokers.
- Prepares guarantee letters to healthcare professionals.
- Assists with responding to customers’ queries.
- Assists with maintaining the prompt updating of filing systems within the Medical Department.
- Assists as directed by management, in other job-related functions/activities within the department and company that may arise from time to time or as assigned by superiors.
Accounts Junior Clerk
St. Lucia Air and Sea Port Authority
05.2016 - 08.2016
- Maintaining accounting records and filing documents
- Perform general administrative tasks, such as filing, data entry, and maintaining financial databases
- Match invoices to purchase order
- Review and reconcile invoices, purchase orders, and expense reports.
Education
Bachelor’s Degree in Business Management -
Monroe College St. Lucia
Saint Lucia03.2024
Associate Degree in Applied Arts - Business Administration -
Sir Arthur Lewis Community College
05.2017
Caribbean Secondary Education Certificate (CSEC) -
Vide Bouteille Secondary School
05.2012
Skills
- Time Management
- Interpersonal
- Filing
- Document processing
- Data accuracy
- Professional and mature
- Computer Literacy
- Customer Service
- Leadership
- Word Processing
Awards
- Awarded best student in Principles of Accounts (VBSS), 2012
- Awarded best student in Information Technology (VBSS), 2012
Timeline
Data Entry Clerk
StolenTime by Rendezvous
11.2021 - Current
Customer Service Representative
Solar Dynamics EC LTD.
04.2019 - 10.2019
Medical Administrative Clerk
Nagico Insurances
05.2017 - 10.2017
Accounts Junior Clerk
St. Lucia Air and Sea Port Authority
05.2016 - 08.2016
Bachelor’s Degree in Business Management -
Monroe College St. Lucia
Associate Degree in Applied Arts - Business Administration -
Sir Arthur Lewis Community College
Caribbean Secondary Education Certificate (CSEC) -
Vide Bouteille Secondary School
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