Kylah Philbert
Desruisseaux, Micoud
Summary
To secure employment as a teller with Choiseul Co operative Credit Union, allowing me to utilize both my financial services experience and commitment to delivering outstanding customer satisfaction.
Overview
3
3
years of professional experience
Work History
Organizing Exam Papers/ Teaching
Desruisseaux Combined School
- Provided coaching and mentoring to junior team members for skill development and career growth opportunities.
Housekeeping, Entertainment, Bars
Coconut Bay Beach Resort and Spa
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked well in a team setting, providing support and guidance.
Subject Matter Expert/ Temporary Supervisor
Itel
10.2020 - 12.2023
- Spearheaded internal training initiatives that led to increased employee proficiency in critical skills.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Served as a liaison between technical experts and business stakeholders to ensure alignment on project objectives and deliverables.
- Evaluated customer needs and feedback to drive product and service improvements.
- Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues.
- Supported the implementation of new systems or tools by providing specialized knowledge on functionalities and potential improvements.
Education
Associate Degree in Teaching Education - Hospitality
Sir Arthur Lewis Community College/UWI
Saint Lucia12.2025
Accomplishments
- Award for EDPM at Graduation
- Certificate for Attaining Above 75% (4x) at Micoud Secondary.
- Maintaining over a 3.5 Gpa at Sir Arthur Lewis Community College (Semester two)
- Certificate for exceeding Company’s KPIs at Itel (4x)
Skills Qualities
- Excellent problem analysis and problem-solving skills
- Excellent communication and interpersonal skills
- Leadership potential
- Flexibility and adaptability while maintaining professionalism
- Have a satisfactory performance evaluation
Educational Background
Sir Arthur Lewis Community College- Hospitality Studies 2018- 2020
***Secondary School***- Micoud Secondary School 2013-2018
***Primary School***- Desruisseaux Combined School 2006-2013
Currently pursuing an associate degree in Secondary Education TVET (Home Economics)
Overview
Saint-Lucian, 11/18/01, Desruisseaux Micoud, Saint Lucia
References
- Alex Joseph, De Barras Babonneau, 714-6815, Teacher
- Elisha Norbert, Mon-Repos, 584-7964, Teacher
Timeline
Subject Matter Expert/ Temporary Supervisor
Itel
10.2020 - 12.2023
Organizing Exam Papers/ Teaching
Desruisseaux Combined School
Housekeeping, Entertainment, Bars
Coconut Bay Beach Resort and Spa
Associate Degree in Teaching Education - Hospitality
Sir Arthur Lewis Community College/UWI
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