Lane Mathurin
Castries,St.Lucia
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
7
7
years of professional experience
Work History
Activities Coordinator
St James's Club Morgan Bay
06.2019 - 03.2022
- Host daily/nightly entertainment
- Instruct daily scheduled activities
- Engaging with guests to ensure that stay is enjoyable and log any complaints
- Coached new employees on a day to day basis
- Developed and implemented themes and activities for children between ages of 8 and 18.
Bartender
St James's Club Morgan Bay
02.2015 - 05.2019
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, setting up for incoming shift and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Education
Completion of Common Entrance Examinations -
Au Leon Combined School
Despin, Dennery06.2006
Completion of CXC Examinations -
Micoud Secondary School
Micoud07.2011
Skills
- Fast Leaner
- Reliable
- Customer Service Oriented
- Liquor, Beer and Wine Knowledge
- Hospitality Service Expertise
- Guest Satisfaction
- Self Motivated
- Reading the Crowd
- Genre Knowledge
- Audience Engagement
- Audio equipment setup
- Music Library Management
Disc Jockey
Founder of Multitalented Jugglers (MTJ), 10 years and counting in the music industry which makes me very knowledgeable in different genre's of music and great at reading the crowd.
Timeline
Activities Coordinator
St James's Club Morgan Bay
06.2019 - 03.2022
Bartender
St James's Club Morgan Bay
02.2015 - 05.2019
Completion of Common Entrance Examinations -
Au Leon Combined School
Completion of CXC Examinations -
Micoud Secondary School
Similar Profiles
Gabrielle BellabyGabrielle Bellaby
Operations Support Manager at St James's PlaceOperations Support Manager at St James's Place
MARIYA JAMESMARIYA JAMES
Staff nurse at St. James's HospitalStaff nurse at St. James's Hospital
Jay ZhuJay Zhu
Work experience at St James's PlaceWork experience at St James's Place