Laura Bruce
Cabin Crew
Surrey,Horley
Summary
Accomplished Flight Attendant offering over four years in domestic and international commercial airline industry experience. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
1
1
year of post-secondary education
6
6
years of professional experience
Work History
Cabin Crew
British Airways
Gatick Airport
03.2017 - 03.2021
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Operated in compliance with all airline and federal aviation regulations for complete safety and security procedures.
- Followed company regulations and rules to promote safe environment for travelers and employees.
Guest Relations
Grange Hotel
London, St.Pauls
06.2016 - 01.2017
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Managed and improved customer service functions for reception and lounge areas.
Project Support Officer
Bank of Saint Lucia International Ltd
Castries , St. Lucia
10.2014 - 04.2016
- Performed data gathering and research to support sourcing and cross-functional projects.
- Reviewed new client account files and data input including FATCA- relevant data.
- Post implementation of software, support replication of transaction and client data to ensure accuracy of system.
Education
New Brunswick Diploma A Levels -
International School Saint Lucia
Saint Lucia 09.2016 - 06.2017
Skills
Attentive
Accomplishments
· International School Principal’s award 2014
· International School Community Service award
· Leon Hess Principal’s award 2013
· Leon Hess female athlete of the year
· Leon Hess Geography Subject award
· Leon Hess Social Studies Subject award
· Leon Hess Peer Helpers award
Sports Awards
· National Swimmer- London Youth Games 2007
· Nominated Sports Woman of the Year 2013
· National Swimmer- Goodwill Games 2013
· National Swimmer- Organization of Eastern Caribbean States (OECS) Swimming Championships 2008-2013
· National Swimmer- CARIFTA Swimming Championship 2011
· National Swimmer- Pan American Sports Festival 2014
Timeline
Cabin Crew
British Airways
03.2017 - 03.2021
New Brunswick Diploma A Levels -
International School Saint Lucia
09.2016 - 06.2017
Guest Relations
Grange Hotel
06.2016 - 01.2017
Project Support Officer
Bank of Saint Lucia International Ltd
10.2014 - 04.2016
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