Lindsay W. Felix

Managed the Revenue Compliance Division consisting

• Post Clearance Unit
• Export Verification Unit
• External Audit Unit
• Risk Management Unit

• Analyzed the Department's Processes
• Reviewed Customs/Border Security and related Legislation and proposed changes
• Proposed a Modernization Plan
• Created a Training Plan
• Implemented the Modernization Plan
• Trained 10 staff in PCA and Risk Management

• Managed the Revenue Compliance Division for 2 years
• Managed Trade Division for 8 months until departure
• Reduced client wait times by 60%
• Oversaw the Development of new Standard Operating Procedures
• Improved Audit Procedures leading to the recovery of millions of dollars
• Implemented Risk Management Procedures
• Managed staff of 40
• Departmental Trainer
• Received training for implementation of Advanced Rulings

• Recommended policy changes for Refunds, Revenue Recovery and Courier Operations to improve client services as well as secure Government revenue.
• Functional support team Leader for ASYCUDA WORLD (9 months in 2010).
• Supervised team of 10 and mentored junior team members.
• Improved service at the northern Air Cargo Transit Shed streamlining processes and reducing customer wait times.
• Trained over 30 staff in ASYCUDA and various Customs procedures