Lystra McBurnie
Castries,02
Summary
Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
8
8
years of professional experience
Work History
SENIOR ACCOUNT EXECUTIVE
Medical Air Services Association
Kingstown, Grenada/St Vincent And The Grenadines
06.2012 - 05.2020
- Developed strategies for increasing sales volume through existing clients as well as new ones.
- Tracked sales data in order to identify areas of improvement or success.
- Maintained up-to-date knowledge of industry trends and developments in order to better serve clients' needs.
- Identified new business opportunities through market research and analysis.
- Prepared presentations for clients regarding new products or services offered.
- Organized promotional events and campaigns to generate brand awareness.
- Attended trade shows and conferences in order to network with potential partners.
- Collaborated with cross-functional teams to drive successful product launches.
- Gathered feedback from customers about their experiences with the company's products or services.
- Managed day-to-day client accounts, ensuring high levels of customer satisfaction.
- Provided timely responses to customer inquiries, complaints, or requests for information.
ASSISTANT SERVER
DISNEY CRUISE LINE
- Answered questions about menu items and made recommendations accordingly.
- Communicated effectively with kitchen staff regarding customer orders and special requests.
- Managed customer orders accurately and efficiently.
- Utilized point-of-sale system proficiently.
- Provided assistance to fellow team members during busy periods.
- Assisted with cashiering duties when needed.
- Greeted customers warmly upon arrival.
- Maintained cleanliness of dining area throughout shift.
- Followed proper safety guidelines when handling food and beverages.
- Performed opening and closing procedures according to company standards.
- Informed customers of daily specials and menu items.
- Provided excellent customer service to guests.
- Demonstrated knowledge of restaurant policies regarding payments, returns, exchanges.
RESTAURANT SUPERVISOR
ROYALTON ST LUCIA
- Coordinated catering services for special events such as weddings or corporate functions.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Trained new employees on restaurant policies and procedures.
- Maintained records of employee performance evaluations, attendance and disciplinary actions taken when needed.
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
- Resolved customer complaints promptly and professionally.
- Ensured that all liquor laws are observed while serving alcoholic beverages.
- Provided guidance and support to subordinate employees when needed.
- Ensured compliance with health and safety regulations at all times.
- Planned work schedules for restaurant personnel ensuring adequate coverage at all times.
- Assigned duties and shifts to restaurant staff according to workload requirements.
CUSTOMER CARE OPERATIONS MANAGER
DIGICEL ST VINCENT
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Developed and implemented strategies for providing excellent customer service experience.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
RETAIL MANAGER
DIGICEL ST VINCENT
- Daily operations of the retail store.this included but was not limited to; preparation of weekly scehdule, weekly team meetings to inform the team of target vs actuality, processing total sales at the end of the day and motivating the team in an effort to meet monthly targets
CUSTOMER SERVICE MANAGER
KM2 solutions
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Developed and implemented strategies for providing excellent customer service experience.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Monitored staff performance to ensure adherence to customer service standards.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
Supervisor Clear Harbor LLC
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
Education
HIGH SCHOOL DIPLOMA -
Anglican High School
CUSTOMER SERVICE AND SALES TRAINING -
Industrial Development Corporation
Skills
- Active Listening
- Decision-Making
- Full-cycle sales process
- Written Communication
- Analytical Thinking
- Problem-solving abilities
- Time management abilities
- Effective customer upselling
- Professionalism
- Adaptability and Flexibility
- Multitasking
- Problem-solving aptitude
- Sales expertise
- Customer Relationship Management
- Customer relationship development
- Prospecting skills
- Customer Satisfaction
- B2C Sales
Accomplishments
- Sales Rep of the year 2014-2017
- Highest Retail Sales 2019
Timeline
SENIOR ACCOUNT EXECUTIVE
Medical Air Services Association
06.2012 - 05.2020
ASSISTANT SERVER
DISNEY CRUISE LINE
RESTAURANT SUPERVISOR
ROYALTON ST LUCIA
CUSTOMER CARE OPERATIONS MANAGER
DIGICEL ST VINCENT
RETAIL MANAGER
DIGICEL ST VINCENT
CUSTOMER SERVICE MANAGER
KM2 solutions
Supervisor Clear Harbor LLC
HIGH SCHOOL DIPLOMA -
Anglican High School
CUSTOMER SERVICE AND SALES TRAINING -
Industrial Development Corporation