Mara Hamilton
Jr. Client Relations Officer
Gros Islet,Gros Islet
Summary
Proven track record in enhancing client relations and retention, evidenced by a significant role at Simpson Finance Limited. Excelled in account management and CRM software, boosting customer satisfaction and financial accuracy. Demonstrated strong empathy and Excel proficiency, achieving notable improvements in payment tracking and revenue growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Jr. Client Relations Officer
Simpson Finance Limited
11.2023 - Current
- Summarized, classified and recorded financial and numerical data to compile and maintain financial records, using journals and various Office applications such as Excel.
- Reduced outstanding balances by consistently following up on delinquent payments with clients.
- Provided exceptional customer service when addressing client inquiries or concerns regarding their account status or charges billed.
- Posted cash and check receipts by entering and verifying transactions from local deposits and lockboxes.
- Ensured accurate reporting of monthly revenue by conducting thorough account audits.
- Supported the finance team by reconciling client accounts and resolving discrepancies in a timely manner.
- Assisted with month-end closing procedures, verifying data accuracy and reconciling any discrepancies found.
Trade Financial Specialist
Euro Exim Bank
02.2023 - Current
- Initiated conversations with clients to uncover financial needs, cross-sell products and services and make referrals to business partners to meet sales goals.
- Provided guidance on corporate financing options including debt issuance, equity offerings, or other capital raising alternatives.
- Conducted regular financial reviews of sales territories to ensure optimal resource allocation and performance management.
Account Manager, Inside Sales
Staples Business Advantage
Lower Sackville, Nova Scotia
07.2018 - 10.2021
- Developed and implemented sales strategies to increase revenue.
- Strategically prioritized workload based on account size, potential revenue gains, or risk factors affecting success.
- Effectively resolved escalated client issues in a timely manner while maintaining positive working relationships.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention tailored to their unique needs.
- Consistently maintained high levels of client satisfaction through proactive communication and prompt problem resolution.
- Collaborated closely with cross-functional teams to ensure seamless service delivery for clients.
- Implemented successful sales campaigns that attracted new customers and increased overall business profitability.
High Touch Customer Service Representative
Staples Business Advantage
07.2017 - 07.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Education
Masters of Education - Secondary Education
University of The People
California, United States Of America 05.2001 -
Bachelor of Arts - Development Economics And International Development
Saint Mary's University
Halifax, Nova Scotia, Canada 05.2001 -
Skills
Strong empathy
Client Retention Strategies
CRM software proficiency
Customer Relations
Account Management
Sales proficiency
Effective Communication
Microsoft Office
Payment tracking
Excel
Collections
Certification
Excel
Timeline
Excel
07-2024
Jr. Client Relations Officer
Simpson Finance Limited
11.2023 - Current
Trade Financial Specialist
Euro Exim Bank
02.2023 - Current
Account Manager, Inside Sales
Staples Business Advantage
07.2018 - 10.2021
High Touch Customer Service Representative
Staples Business Advantage
07.2017 - 07.2018
Masters of Education - Secondary Education
University of The People
05.2001 -
Bachelor of Arts - Development Economics And International Development
Saint Mary's University
05.2001 -
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