Mara Hamilton
Account Manager
Belle Vue,Gros Islet
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Account Manager
Staples Business Advantage
Sackville, Nova Scotia, Canada
07.2018 - 09.2021
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Developed pipeline to monitor sales progress and boost company revenue.
- Researched emerging industry trends, applications and concepts to enhance products and services.
- Managed book of business to maintain positive relationships and make effective financial or client-related decisions.
- Managed over 50 customer calls per day
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Listened attentively to client feedback to create stronger relations and shape business.
High Touch Customer Representative & Chat Specialist
Staples Business Advantage
Sackville, Nova Scotia, Canada
07.2017 - 07.2018
- Developed team communications and information for meetings.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Maintained energy and enthusiasm in fast-paced environment.
- Onboarded new temps by entering employee information into systems.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Maintained energy and enthusiasm in fast-paced environment
Retail Sales Representative
Eastlink
Bedford, Nova Scotia, Canada
09.2016 - 02.2017
- Increased sales by offering advice on purchases and promoting additional products.
- Helped customers complete purchases, locate items and join reward programs.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Folded and arranged merchandise in attractive displays to drive sales
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Issued receipts and processed refunds, credits or exchanges
- Increased sales and customer satisfaction through personalized servicing
Education
Bachelor of Arts - International Development Studies
Saint Mary’s University
Halifax, Nova Scotia Canada 09.2012 - 10.2016
Master of Arts - Education
University of The People
California 06.2022 - Current
Skills
New account creation
Cost reviewing
Order management
Relationship building and management
Upselling
Customer rapport
Outbound telephone marketing
Account development
Business development and planning
Sales expertise
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Master of Arts - Education
University of The People
06.2022 - Current
Account Manager
Staples Business Advantage
07.2018 - 09.2021
High Touch Customer Representative & Chat Specialist
Staples Business Advantage
07.2017 - 07.2018
Retail Sales Representative
Eastlink
09.2016 - 02.2017
Bachelor of Arts - International Development Studies
Saint Mary’s University
09.2012 - 10.2016