Mara Hamilton
Account Manager
Belle Vue,Gros Islet
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Account Manager
Staples Business Advantage
Sackville, Nova Scotia, Canada
07.2018 - 09.2021
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Developed pipeline to monitor sales progress and boost company revenue.
- Researched emerging industry trends, applications and concepts to enhance products and services.
- Managed book of business to maintain positive relationships and make effective financial or client-related decisions.
- Managed over 50 customer calls per day
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Listened attentively to client feedback to create stronger relations and shape business.
High Touch Customer Representative & Chat Specialist
Staples Business Advantage
Sackville, Nova Scotia, Canada
07.2017 - 07.2018
- Developed team communications and information for meetings.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Maintained energy and enthusiasm in fast-paced environment.
- Onboarded new temps by entering employee information into systems.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Maintained energy and enthusiasm in fast-paced environment
Retail Sales Representative
Eastlink
Bedford, Nova Scotia, Canada
09.2016 - 02.2017
- Increased sales by offering advice on purchases and promoting additional products.
- Helped customers complete purchases, locate items and join reward programs.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Folded and arranged merchandise in attractive displays to drive sales
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Issued receipts and processed refunds, credits or exchanges
- Increased sales and customer satisfaction through personalized servicing
Education
Bachelor of Arts - International Development Studies
Saint Mary’s University
Halifax, Nova Scotia Canada 09.2012 - 10.2016
Master of Arts - Education
University of The People
California 06.2022 - Current
Skills
New account creation
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Master of Arts - Education
University of The People
06.2022 - Current
Account Manager
Staples Business Advantage
07.2018 - 09.2021
High Touch Customer Representative & Chat Specialist
Staples Business Advantage
07.2017 - 07.2018
Retail Sales Representative
Eastlink
09.2016 - 02.2017
Bachelor of Arts - International Development Studies
Saint Mary’s University
09.2012 - 10.2016
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