Marissa Arlain
Gros - Islet,St. Lucia
Summary
An ambitious, charismatic and dynamic individual who is goal oriented, self-motivated and a team player. Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized and versatile leader committed to continuous improvements.
Overview
8
8
years of professional experience
Work History
Supervisor Corporate and Commercial Credit Support Unit
Republic Bank (EC) Limited
01.2017 - Current
- Created new strategies for improving customer service standards within the organization.
- Evaluated employee performance through quarterly and yearly reviews, and documented results accordingly.
- Monthly Coaching - Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Collaborated with other departments to coordinate workflow processes between teams.
- Responsible for the completion of AML, FATCA, and KYC documentation for client onboarding.
- Auditing of daily, quarterly, and monthly reports.
- Client onboarding- onboarded 152 corporate accounts across three (3) Caribbean territories
- Responsible for audit requests from internal and external auditors for corporate and commercial banking.
- Directed and supervised team of 10 employees in daily operations four (4) remotely.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
Onboarding Specialist
Republic Bank (Ec) Limited
08.2024 - 10.2024
- Onboarding of Commercial Customers
Clerical Assistant Credit
Republic Bank (EC) Limited
01.2020 - 07.2022
- Managed incoming and outgoing mail correspondence from Corporate and Commercial banking customers.
- Updated customer contact information in the system database.
- Prepared documents such as letters, memos, agendas.
- Assisted with special projects as needed by management team ( Merchant Roll out Project & Debit & Credit card Project )
- Analyzing of Financial Spreads
- Completion of Daily Reports
- Processing of Transactions- Loan Disbursements, Credit card payments, wire transfers etc.
Remittance Teller - Night Deposits
ScotiaBank
05.2018 - 12.2019
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
Front Line Teller
ScotiaBank
07.2017 - 04.2018
- Maintained knowledge of current rates for loans, lines of credit and other banking products.
- Verified customer identification documents in accordance with anti-money laundering regulations.
- Adhered strictly to all applicable laws, regulations, policies, procedures, and standards related to financial services industry.
- Processed customer deposits and withdrawals accurately.
- Provided excellent customer service, including problem resolution and account maintenance.
Education
Business Administration And Management
University of Edinburgh Napier
08.2024
Sir Arthur Lewis Community College
01.2017
St Joseph's Convent (CXC's)
01.2015
Skills
- Information Technology
- Microsoft Office
- Experience in Social Media Feeds
- Experience in customer relations
- Excellent investigative and organizational skills
- Superb verbal skills
- Experience in working in teams and being a Team Player
- Excellent interpersonal skills
Experience in working independently
- Staff Management
- Employee Motivation
- Processes and procedures
- Policy Enforcement
Accomplishments
- November 2021 Best Support Staff Fiscal 2021-2022 Republic Bank (EC) Ltd
- September 2020 Elected PRO of the National Workers Union Youth Council
- September 2016 Elected Students Council President at the Sir Arthur Lewis Community College
- March 2016 Winner of the Annual Inter-Divisional Debate Sir Arthur Lewis Community College
- February 2015 1st Runner Up and Best Interview Miss St. Joseph's Convent Princess
- September 2014 Selected school Prefect
- Elected Sports Captain St. Joseph's Convent
- April 2014 Selected National Netball Player for St. Lucia
- Selected under 16 Netball player
- Awarded Most Valuable Player Inter School Netball Competition
- Windward Islands Netball Player for Saint Lucia
Additional Information
An ambitious, charismatic and dynamic individual who is goal oriented, self-motivated and a team player.
Timeline
Onboarding Specialist
Republic Bank (Ec) Limited
08.2024 - 10.2024
Clerical Assistant Credit
Republic Bank (EC) Limited
01.2020 - 07.2022
Remittance Teller - Night Deposits
ScotiaBank
05.2018 - 12.2019
Front Line Teller
ScotiaBank
07.2017 - 04.2018
Supervisor Corporate and Commercial Credit Support Unit
Republic Bank (EC) Limited
01.2017 - Current
Business Administration And Management
University of Edinburgh Napier
Sir Arthur Lewis Community College
St Joseph's Convent (CXC's)