MELISSA MONDESIR
Massade, Gros-Islet
Summary
To provide exceptional customer and/or administrative service and gain a range of valuable work experience within a vibrant work environment.
Overview
17
17
years of professional experience
Work History
SECRETARY
Sir Arthur Lewis Community College
08.2021 - Current
- Performed basic administrative tasks to support office workflow.
- Assisted visitors by answering questions or providing policy and procedure information.
- Maintained and re-ordered inventory of necessary office forms and supplies to avoid shortages.
- Adhered to confidentiality procedures to protect sensitive data and information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
RESERVATIONS AGENT
Villa Del Sol
01.2011 - 07.2018
- Customer Service
- Reservations
- Sales & Marketing
CUSTOMER SERVICE AGENT
Lime (St. Lucia) Ltd.
07.2008 - 09.2010
- Attending to customers at Retail outlet in Vieux-Fort, Bill Payments
- Worked closely with the team to meet or exceed service goals on a consistent basis.
- Maintained up-to-date knowledge of product information to assist customers effectively.
Education
ASSOCIATE DEGREE - OFFICE ADMINISTRATION
Sir Arthur Lewis Community College
05.2020
CERTIFICATE OF APPRENTICESHIP - undefined
National Productivity Council
08.2016
STRATEGIC SALES & MARKETING COURSE - undefined
NRDF in Collaboration With UWI
12.2013
SALES & MARKETING COURSE - undefined
NRDF in Collaboration With UWI
09.2013
EFFECTIVE SPEAKING COURSE - undefined
NRDF in Collaboration With UWI
03.2013
HONORS CERTIFICATE OF PARTICIPATION - INTRODUCTION TO CUSTOMER EXPERIENCE MANAGEMENT
12.2010
ADVANCED LEVEL - ACCOUNTS, BUSINESS STUDIES & SOCIOLOGY
Sir Arthur Lewis Community College
01.2007
GENERAL PROFICIENCY PASSES - MATH, ENGLISH, PRINCIPLES OF ACCOUNTS, SOCIAL STUDIES, INTEGRATED SCIENCE, OFFICE PROCEDURES & FRENCH
Caribbean Examination Council
06.2004
Skills
- Problem Solving
- Customer Service
- Microsoft Office Suite
- Organizational Skills
Attributes
- Customer Service Oriented
- Analytical
- Exceptional Written and Verbal Communication
Hobbies and Interests
- Protection of the environment
- Critiquing movies/films
- Reading for self-development
Professional References
Mr. Pamphile T. Wally, Finance Manager, Sagicor Finance Inc., Sagicor Financial Centre, Choc Estate, Castries, St. Lucia, (758) 285-0724, (758) 485-0852
Mr. Davis Joseph, Operations Officer, The Body Holiday, Cap-Estate Gros-Islet (758)-457-7800, (758) 384-9521
Timeline
SECRETARY
Sir Arthur Lewis Community College
08.2021 - Current
RESERVATIONS AGENT
Villa Del Sol
01.2011 - 07.2018
CUSTOMER SERVICE AGENT
Lime (St. Lucia) Ltd.
07.2008 - 09.2010
CERTIFICATE OF APPRENTICESHIP - undefined
National Productivity Council
STRATEGIC SALES & MARKETING COURSE - undefined
NRDF in Collaboration With UWI
SALES & MARKETING COURSE - undefined
NRDF in Collaboration With UWI
EFFECTIVE SPEAKING COURSE - undefined
NRDF in Collaboration With UWI
HONORS CERTIFICATE OF PARTICIPATION - INTRODUCTION TO CUSTOMER EXPERIENCE MANAGEMENT
ADVANCED LEVEL - ACCOUNTS, BUSINESS STUDIES & SOCIOLOGY
Sir Arthur Lewis Community College
GENERAL PROFICIENCY PASSES - MATH, ENGLISH, PRINCIPLES OF ACCOUNTS, SOCIAL STUDIES, INTEGRATED SCIENCE, OFFICE PROCEDURES & FRENCH
Caribbean Examination Council
ASSOCIATE DEGREE - OFFICE ADMINISTRATION
Sir Arthur Lewis Community College
Similar Profiles
Randall BrittonRandall Britton
Figure Model at Lewis and Clark Community CollegeFigure Model at Lewis and Clark Community College
Caroline MousnerCaroline Mousner
Hospitality Manager at Community Concert Hall At Fort Lewis CollegeHospitality Manager at Community Concert Hall At Fort Lewis College
Jenna BrownJenna Brown
Interim Head Volleyball Coach at Lewis And Clark Community CollegeInterim Head Volleyball Coach at Lewis And Clark Community College