Menlee Eristhee
Castries
Summary
Proven Customer Service Specialist with a track record of enhancing customer loyalty and streamlining issue resolution at KM2 Solutions. Excelled in active listening and critical thinking, significantly improving client satisfaction. Demonstrated expertise in computer proficiency and call management, fostering positive outcomes and efficient problem-solving.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
KM2 Solutions
03.2023 - 09.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Store Clerk
Stardust Company Ltd
06.2019 - 03.2023
- Performed inventory control, such as counting, and stocking merchandise.
- Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
- Increased repeat business through exceptional customer service that fostered loyalty among patrons.
- Handled cash register operations accurately, processing transactions quickly while ensuring security measures were followed.
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
Education
High School Diploma -
Vieux Fort Comprehensive Secondary School
Vieux Fort, Saint Lucia07-2017
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Problem-solving abilities
Critical Thinking
Computer Proficiency
Sales expertise
Assertiveness
Timeline
Customer Service Representative
KM2 Solutions
03.2023 - 09.2024
Store Clerk
Stardust Company Ltd
06.2019 - 03.2023
High School Diploma -
Vieux Fort Comprehensive Secondary School
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