Menlee Eristhee
Castries
Summary
Dear Sir/Madam,
I am writing to express my interest for the position of a front desk agent at your establishment. A dynamic professional with proven expertise in complaint resolution and critical thinking, honed at KM2 Solutions and Stardust Company Ltd. Excelled in delivering exceptional customer service, mastering call center operations, and fostering positive customer relationships. Demonstrated adaptability and problem-solving abilities, significantly enhancing customer satisfaction.
A very dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
I believe that my skills and knowledge make me a great fit for the role of a front desk agent at your establishment which would contribute to the growth and success of your business. More of my skills and accomplishments are listed below.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
KM2 Solutions
03.2023 - 09.2024
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Help customers make reservations online for hotels and vacation rentals through our secure payment platform while providing accurate information and excellent customer service
- Resolve customer complaints in a prompt manner and come to a resolution with them regarding their complaints
- Help customers though the booking process to secure their reservation with the selected hotel or vacation rental.
Store Clerk
Stardust Company Ltd
06.2019 - 03.2023
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Performed inventory control, such as counting, and stocking merchandise.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Assisted customers by answering questions and fulfilling requests.
- Operated POS systems to accurately process customer purchases.
- Developed strong rapport with customers and created positive impression of business.
Education
High School Diploma -
Vieux Fort Comprehensive Secondary School
Vieux Fort, Saint Lucia06-2017
Skills
- Complaint resolution
- Inbound and outbound calling
- Active listening
- Adaptive team player
- Credit card payment processing
- De-escalation techniques
- Critical thinking
- Punctuality and reliability
- Problem-solving
- Call center experience
Timeline
Customer Service Representative
KM2 Solutions
03.2023 - 09.2024
Store Clerk
Stardust Company Ltd
06.2019 - 03.2023
High School Diploma -
Vieux Fort Comprehensive Secondary School
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