Merissa Maurice
Summary
Energetic educator with proven skills in teaching diverse subjects. Keep classrooms organized and students on-task to facilitate effective learning. Diligent and adaptable in meeting individual student needs with warm, safe educational environments.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Kroger, Itel
11.2023 - Current
Primary School Teacher
Plain View Combined School
11.2019 - 07.2023
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Maintained positive and professional classroom environment throughout school year.
- Provided individualized support to struggling students through targeted interventions, resulting in improved academic performance.
- Organized sporting events, taught Physical Education Classes to entire school.
Administrative Assistant
Royal Crescentia St. Lucia Ltd
09.2019 - 12.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Representative
KM2 Solutions
05.2019 - 08.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Pre School Teacher
KIds' World Learning Center
01.2019 - 05.2019
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe
Education
Diploma in Business Studies - Business Education
Sir Arthur Lews Community College
Vieux-Fort05.2018
Caribbean Examination Council -
Vieux-Fort Comprehensive Secondary School
La-Ressource Vieux-Fort06.2016
Skills
- Qualified Coach (Track & Field, Cricket)
- Proficient in all Microsoft Suites
- Computer Proficiency
- Active Listening
- Speak Spanish
Timeline
Customer Service Representative
Kroger, Itel
11.2023 - Current
Primary School Teacher
Plain View Combined School
11.2019 - 07.2023
Administrative Assistant
Royal Crescentia St. Lucia Ltd
09.2019 - 12.2019
Customer Service Representative
KM2 Solutions
05.2019 - 08.2019
Pre School Teacher
KIds' World Learning Center
01.2019 - 05.2019
Diploma in Business Studies - Business Education
Sir Arthur Lews Community College
Caribbean Examination Council -
Vieux-Fort Comprehensive Secondary School
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