Michaella Clauzel
Gros Islet
Summary
Professional with results-driven mindset, specializing in executive support and administrative management. Skilled in managing complex schedules, coordinating virtual meetings, and optimizing workflows. Strong emphasis on team collaboration and adaptable to evolving needs. Recognized for effective communication, problem-solving abilities, and proactive approach to tasks.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Virtual Executive Assistant
Fuel For Fat Loss
10.2021 - Current
- Attend management meetings
- Responding to client complaints and resolving client issues
- Problem - solving
- Social media posting
- Social Media content creation
- Create marketing funnels
- Create lead magnets
- Technical support
- Keep and update client records
- Keep and update payment records
- KPIs
- Sourcing and scheduling podcast opportunities
- Processing cancellations
- Data entry
- Ensure client payments are processed
- Forward invoices to bookkeeper
- Improved efficiency of administrative tasks by implementing organizational systems and automating processes.
- Expedite resolution of issues arising with prompt attention to detail.
- Maintain a professional online presence for client by managing social media accounts and email correspondence.
- Assiste in the development of strategic plans through research, data analysis, and presentation preparation.
- Supporte executives in decision-making processes with thorough research and data analysis.
- Collaborate with team members to achieve goals, facilitating clear communication among team.
- Demonstrate adaptability in responding to shifting priorities or needs within the executive office setting.
- Manage sensitive information and maintained confidentiality by implementing secure filing systems.
- Handle confidential and sensitive information with discretion and tact.
- Update spreadsheets and databases to track, analyze, and report on performance and sales data.
- Update and maintained confidential databases and records.
- Streamline operations and prioritized tasks, allowing senior staff to increase productivity.
- Manage mail and both incoming and outgoing correspondence email.
Executive Administrator (Virtual Assistant)
B3 Better Sports Performance
07.2021 - 10.2023
- Attend management and executive meetings
- Take minutes at management and executive meetings
- Problem solving
- Human Resource support
- Scheduling employees
- Record keeping
- Bookkeeping
- Finding solutions to administrative issues
- Data Entry
- Scheduling meetings
- Liaising with social media marketing team
- Responding to emails
PRC Liaison
WINDJAMMER LANDING
09.2019 - 10.2020
- Welcoming timeshare owners to the property
- Ensuring timeshare owners meet their sales agent
- Resolving all issues clients may experience
- Following up on issues
- Assisting with some administrative duties
- Registering new timeshare owners
- Handling all timeshare owner special requests and events
- Attending rooms division meetings
- Liaising will all departments necessary to ensure that clients are always satisfied
- Filing
Assistant to Managing Director
AVIS
01.2012 - 01.2018
- Scheduling meetings
- Overseeing Sales & Marketing Department
- Overseeing Accounts Department
- Booking Reservations
- Manage the day-to-day office tasks of the Managing Director
- Maintain accurate calendars with an understanding of prioritizing important deliverables
- Participate in highly confidential meetings and provide accurate records, transcribe and distribute minutes of meetings
- Collaborate with other team members to organize various corporate events
- Manage and maintain executives' schedules, appointments, and travel arrangements
- Act as a liaison for the Managing Director for internal and external inquiries
- Prepare monthly marketing reports for Managing Director
- Monitor, screen, respond to and distribute incoming communications
Administrative Assistant
ASPIRE SOLUTIONS
01.2010 - 01.2012
- Supervise marketers
- Data Entry
- Prepare and print contracts clients
- Payroll
- Preparing and submitting sales reports
- Problem solving
- Scheduling presentations
- Filing
- Assisting with HR duties
- Reporting issues or challenges to Managing Director
- Leasing with employees to ensure comfortable and productive environment is always maintained
Resort Ambassador
WINDJAMMER LANDING BEACH RESORT
01.2001 - 01.2006
- Welcoming assigned guests to the resort
- Resolving all issues clients may experience
- Following up on issues
- Assisting with some administrative duties
- Handling special requests and events eg booking dinner reservations, arranging special events
- Liaising will all departments necessary to ensure that clients are always satisfied
- Keeping proper records of guest queries, issues
Education
Bachelor of Business Administration (BBA) - Business Management, Accounting / Marketing
MONROE COLLEGE
CASTRIES, ST. LUCIA09.2007
Leon Hess Comprehensive Secondary School - English, Principles of Business, Principles of Accounts, Office Procedures, Social Studies, Integrated Science
Leon Hess Comprehensive Secondary School
03.2000
Skills
- Microsoft Word
- Excel
- PowerPoint
- Excellent Communication
- Computer savvy
- Organizational skills
- People skills
- Presentation skills
- Social media platforms
- Quick learner
- File organization
- Document preparation
- CRM management
- Spreadsheet creation
- Calendar management
- Proofreading
- Tech-savviness
- Expense reporting
- Video conferencing
- Email management
- Customer service
- Schedule & calendar planning
- Customer Service-oriented
- Office administration
- Strong problem solver
- Phone etiquette
- Information confidentiality
- Professional and mature
- Office management
- Excel spreadsheets
- Invoice processing
- Meticulous attention to detail
- Interpersonal communication
- Scheduling
- Strategic planning
- Schedule management
- Executive support
- Administrative support
- Report writing
- Appointment setting
- Bookkeeping
- Social media management
- Social media
- Database management
- Business administration
- Articulate and well-spoken
- Proper phone etiquette
- Self-starter
- Document handling
- Teamwork and collaboration
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
- Multitasking ability
- Prioritizing
Certification
- 2000, Sales and Marketing Degree, National Research and Development Foundation
- 2007, President's Certificate, Monroe College
- 2008, President's Certificate, Monroe College
- 2009, President's Certificate, Monroe College
- 2020, Guest Service Gold Tourism Training, American Hotel & Lodging Association
Professionalreferences
- Jordan Cook, B3 Better Sports Performance, Director, 1 (912) 512 3620
- Beryl Grorge, Attorney at Law, Notary Royal, 1 (758) 285 4802
Timeline
Virtual Executive Assistant
Fuel For Fat Loss
10.2021 - Current
Executive Administrator (Virtual Assistant)
B3 Better Sports Performance
07.2021 - 10.2023
PRC Liaison
WINDJAMMER LANDING
09.2019 - 10.2020
Assistant to Managing Director
AVIS
01.2012 - 01.2018
Administrative Assistant
ASPIRE SOLUTIONS
01.2010 - 01.2012
Resort Ambassador
WINDJAMMER LANDING BEACH RESORT
01.2001 - 01.2006
Leon Hess Comprehensive Secondary School - English, Principles of Business, Principles of Accounts, Office Procedures, Social Studies, Integrated Science
Leon Hess Comprehensive Secondary School
- 2000, Sales and Marketing Degree, National Research and Development Foundation
- 2007, President's Certificate, Monroe College
- 2008, President's Certificate, Monroe College
- 2009, President's Certificate, Monroe College
- 2020, Guest Service Gold Tourism Training, American Hotel & Lodging Association
Bachelor of Business Administration (BBA) - Business Management, Accounting / Marketing
MONROE COLLEGE
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