Summary
Work History
Education
Skills
Certification
Community Service & Volunteer Work
Key Projects
Timeline
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Miriam Myers

Gros Islet,Saint Lucia

Summary

Accomplished hospitality professional with 25+ years of experience in guest services, operations, and team leadership. Certified wine sommelier and assistant manager skilled in staff training, conflict resolution, and delivering exceptional customer experiences. Currently pursuing a Bachelor of Science in Psychology, with strong skills in emotional intelligence and team-building. Passionate about applying psychology principles to enhance communication, motivation, and organizational effectiveness.

Work History

Assistant Restaurant Manager

East Winds Hotel
10.2012 - Current
  • Manage daily restaurant operations, maintaining high standards of food quality and customer service.
  • Oversee hiring, training, and scheduling; ensure SOP compliance for operational efficiency.
  • Resolve customer concerns professionally, cultivating relationships that resulted in a 65% return guest rate.

Store Leader

Haagen Dazs
10.2010 - 03.2012
  • Directed daily store operations, including workflow, scheduling, and staff performance monitoring.
  • Managed payroll, cash handling, reporting, and financial duties.
  • Oversaw inventory management and procurement, ensuring timely stock replenishment.

Education

Bachelor of Science - Psychology

Walden University
05.2027

Associate Degree - undefined

Sir Arthur Lewis Community College
05.2014

Skills

  • Leadership development
  • Hospitality management
  • Exceptional customer service
  • Employee training
  • Wine knowledge
  • Stakeholder involvement

Certification

  • Wine Sommelier Certification
  • Psychology (Ongoing)
  • Project Management
  • Communication Skills
  • Sociology

Community Service & Volunteer Work

  • Holy Family Children's Home, Volunteer and Peer Mentor
  • Saint Lucia National Trust, Trust Team Member

Key Projects

Customer Experience Enhancement Project: Improved guest satisfaction through staff training and workflow optimization., Wine Education & Beverage Program: Developed wine-tasting sessions and staff training for improved service and upselling., Community Engagement Project: Organized volunteer events supporting Green Globe Certification initiatives., Employee Training Program: Created structured onboarding materials to enhance staff performance and retention.

Timeline

Assistant Restaurant Manager

East Winds Hotel
10.2012 - Current

Store Leader

Haagen Dazs
10.2010 - 03.2012

Associate Degree - undefined

Sir Arthur Lewis Community College

Bachelor of Science - Psychology

Walden University

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Miriam Myers