Morell Verneuil
Castries,St Lucia
Summary
Talented Sales Representative successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.
Inside Sales Representative accomplished at cultivating productive customer relations and building loyalty with exceptional service and product offerings. Brings career sales success and drives dramatic revenue growth.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
GO Answer
09.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- responding to numerous back to back calls (over 100 per day)
Inside Sales Representative
Entrepid Imports
Vieux Fort, St Lucia
02.2018 - 08.2019
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Managed friendly and professional customer interactions.
- Communicated sales promotions to customers to grow average customer account size and maintain strong revenue streams.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Answered customers' questions regarding products, prices and availability.
- Prospected continuously for new potential customers and maintained robust conversion rate.
Education
High School Diploma -
National Skills Development Centre
Bise, St LuciaHigh School Diploma -
Chosieul Secondary School
Chosieul, St LuciaSkills
- Ul>
- Persuasive negotiator
- P>Compelling presentations
- P>Adept multi-tasker
- P>Product and service sales
- P>Fluent in English
- P>Expertise in cold calling
- P>Goal Setting
- P>SalesForce
- P>Goals and performance
- P>B2B sales
- P>Superior organizational skills
Timeline
Customer Service Representative
GO Answer
09.2023 - Current
Inside Sales Representative
Entrepid Imports
02.2018 - 08.2019
High School Diploma -
National Skills Development Centre
High School Diploma -
Chosieul Secondary School
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