Nadia Aimable

• Provided primary customer support to internal and external customers.
• Responded to customer requests for products, services, and company information.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Used in-store system to locate inventory and place special orders for customers.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Recommended complementary purchases to customers, increasing revenue.
• Listened to customer needs and desires to identify and recommend optimal products.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.

• Responded to customer requests for products, services, and company information.
• Updated account information to maintain customer records.
• Provided primary customer support to internal and external customers.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Handled customer inquiries and suggestions courteously and professionally.
• Educated customers about billing, payment processing and support policies and procedures.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Maintained up-to-date knowledge of product and service changes.
• Followed up with customers about resolved issues to maintain high standards of customer service.

• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Scheduled office meetings and client appointments for staff teams.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Processed customer orders accurately and within agreed timeframes to meet service standards.
• Created and maintained databases to track and record customer data.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Facilitated timely delivery of special projects to meet organizational and departmental objectives.
• Established administrative work procedures to track staff's daily tasks.
• Managed filing system, entered data and completed other clerical tasks.
• Assisted coworkers and staff members with special tasks on daily basis.

.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Documented and detailed calls and complaints using call center's CRM database.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Resolved concerns with products or services to help with retention and drive sales.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Attended telephone skills and program information training sessions to boost aptitude.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
• Boosted customer service satisfaction ratings through consistent quality control.

• Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Submitted cash and check deposits and generated cash receipts to record money received.
• Responded to inbound inquiries regarding accounts and payments.
• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
• Prepared financial statements to provide results of operations, financial position and cash flow.
• Monitored accounts to verify compliance with payment terms and schedules.
• Negotiated payment arrangements with customers to establish timely receipt of payments.
• Utilized Microsoft Excel, QuickBooks software to manage invoices and payments.