Nathalie Lesporis
Bocage Castries,St.Lucia
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous tasks at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
With several years of customer service experience and highly efficient planning, problem-solving, and communication skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Assistant
MD Electrics
San Souci
01.2018 - 10.2020
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Part Time Check In Agent on Britannia Cruise Line
Cox and Company
Castries, Saint Lucia
11.2016 - 03.2017
- Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
- Verified passports and assigned passengers their room keys
- Collaborated with team members to maintain high-quality service standards during peak travel times.
Internship
Cable and Wireless Business
Corinth
10.2016 - 11.2016
- - Created a business solution and presented it to the Business Sales team
- Acquired knowledge of their internal systems
- Gained an understanding of the network and its operations
Customer Service and Sales Representative
KM2 Solutions
St.Lucia
12.2011 - 06.2015
- As a customer service representative my responsibility was to service loans for Santander Consumer USA.
- Process loan applications over the phone for cars , accept payments for existing loans.
- If customers fell behind on their payments contact them to set up payment arrangements depending on their financial situation offer them the best solution or when needed give them an extension.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service and Sales Agent
Cable and Wireless /Lime
Corinth
09.2008 - 09.2011
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Selling broadband and signing up customers for new products regionally
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Escalate customers issues with their services
Education
Bachelor of Science - Banking And Finance
University of The West Indies
Global Campus 01-2026
Caribbean Examination Council(CXC) -
Micoud Secondary School
Micoud 07-2001
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- Using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Using Microsoft Access
- Verbal Communication
- Dedicated Team Player
- Administrative Support
Certification
- Customer Service Certification at KM2 Solutions
- Certificate in Using Information Technology _ Monroe College
- Caribbean Vocational Qualification(CVQ) in Using Information Technology Level 1 with The St Lucia Council for Technical and Vocational Education and Training
Timeline
Office Assistant
MD Electrics
01.2018 - 10.2020
Part Time Check In Agent on Britannia Cruise Line
Cox and Company
11.2016 - 03.2017
Internship
Cable and Wireless Business
10.2016 - 11.2016
Customer Service and Sales Representative
KM2 Solutions
12.2011 - 06.2015
Customer Service and Sales Agent
Cable and Wireless /Lime
09.2008 - 09.2011
Bachelor of Science - Banking And Finance
University of The West Indies
Caribbean Examination Council(CXC) -
Micoud Secondary School